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Published on 17 March 2014

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IBM Form #: TIPS1146

Authors: Wei-Dong Zhu and Brian Benoit

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    Implementing a robust and effective case management solution such as claims solutions requires a software platform with a range of capabilities, including content management, process management, business rules, collaboration, and analytics. IBM® Case Manager provides the platform and tools to develop simple to complex case management solutions that support a broad range of business applications, processes, and case management requirements.

    One common process that is used by organizations both within the insurance industry and many other industries is the processing of customer claims. The Claims Case Manager solution provides an approach for organizations to process claims. This IBM Redbooks® Solution Guide explains, at a high level, how you can create claims solutions by using IBM Case Manager.



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    Special Notices

    The material included in this document is in DRAFT form and is provided 'as is' without warranty of any kind. IBM is not responsible for the accuracy or completeness of the material, and may update the document at any time. The final, published document may not include any, or all, of the material included herein. Client assumes all risks associated with Client's use of this document.