Implementing a robust and effective case management solution such as claims solutions requires a software platform with a range of capabilities, including content management, process management, business rules, collaboration, and analytics. IBM® Case Manager provides the platform and tools to develop simple to complex case management solutions that support a broad range of business applications, processes, and case management requirements.
One common process that is used by organizations both within the insurance industry and many other industries is the processing of customer claims. The Claims Case Manager solution provides an approach for organizations to process claims. This IBM Redbooks® Solution Guide explains, at a high level, how you can create claims solutions by using IBM Case Manager.
This material has not been submitted to any formal IBM test and is published AS IS. It has not been the subject of rigorous review. IBM assumes no responsibility for its accuracy or completeness. The use of this information or the implementation of any of these techniques is a client responsibility and depends upon the client's ability to evaluate and integrate them into the client's operational environment.