Advanced Case Management with IBM Case Manager

An IBM Redbooks publication

Note: A new draft version of this publication is now available


There is an update for this IBM Redbooks publication that covers IBM Case Manager, Version 5.2. The draft of the new version is currently available through the following link:

  • Advanced Case Management with IBM Case Manager (new draft)
  • Organizations face case management challenges that require insight, responsiveness, and collaboration. IBM® Case Manager, Version 5.1.1, is an advanced case management product that unites information, process, and people to provide the 360-degree view of case information and achieve optimized outcomes. With IBM Case Manager, knowledge workers can extract critical case information through integrated business rules, collaboration, and analytics. This easy access to information enhances decision making ability and leads to more successful case outcomes. IBM Case Manager also helps capture industry best practices in frameworks and templates to empower business users and accelerate return on investment.

    This IBM Redbooks® publication introduces the case management concept. It includes the reason for and benefits of case management, and why it is different from the traditional business process management or content management. In addition, this book addresses how you can design and build a case management solution with IBM Case Manager, and integrate that solution with external products and components.

    This book is intended to provide IT architects and IT specialists with the high-level concepts of case management and the capabilities of IBM Case Manager. In addition, it serves as a practical guide for IT professionals who are responsible for designing, building, and deploying IBM Case Manager solutions.

    Table of contents

    Part 1. Concept and overview
    Chapter 1. Case management concept
    Chapter 2. Typical case management applications
    Chapter 3. IBM Case Manager overview
    Chapter 4. Inner workings of IBM Case Manager

    Part 2. Solution development
    Chapter 5. Designing case management solutions
    Chapter 6. Building a simple solution: Part 1
    Chapter 7. Building a simple solution: Part 2
    Chapter 8. Solution deployment
    Chapter 9. Solution development
    Chapter 10. User interface
    Chapter 11. Development topics
    Chapter 12. Round-tripping workflow editing

    Part 3. Integration
    Chapter 13. Integration points
    Chapter 14. Integration with WebSphere ILOG JRules
    Chapter 15. Integration with IBM Content Manager
    Chapter 16. External Data Service Framework
    Chapter 17. Integration with IBM Business Process Manager
    Chapter 18. Integration with IBM Content Analytics


    Publish Date
    09 May 2013

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