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Advanced Case Management with IBM Case Manager

An IBM Redbooks publication


Published on 02 June 2014, updated 28 April 2015

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ISBN-10: 0738439290
ISBN-13: 9780738439297
IBM Form #: SG24-7929-03

Authors: Wei-Dong Zhu, Brian Benoit, Bob Jackson, Johnson Liu, Mike Marin, Seema Meena, Juan Felipe Ospina and Guillermo Rios

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    Organizations face case management challenges that require insight, responsiveness, and collaboration. IBM® Case Manager, Version 5.2, is an advanced case management product that unites information, process, and people to provide the 360-degree view of case information and achieve optimized outcomes. With IBM Case Manager, knowledge workers can extract critical case information through integrated business rules, collaboration, and analytics. This easy access to information enhances decision-making ability and leads to more successful case outcomes. IBM Case Manager also helps capture industry preferred practices in frameworks and templates to empower business users and accelerate return on investment.

    This IBM Redbooks® publication introduces the case management concept. It includes the reason for and benefits of case management, and why it is different from the traditional business process management or content management. In addition, this book addresses how you can design and build a case management solution with IBM Case Manager and integrate that solution with external products and components.

    This book is intended to provide IT architects and IT specialists with the high-level concepts of case management and the capabilities of IBM Case Manager. It also serves as a practical guide for IT professionals who are responsible for designing, building, customizing, and deploying IBM Case Manager solutions.

    Table of Contents

    Part 1. Concept and overview

    Chapter 1. Case management concept

    Chapter 2. Typical case management applications

    Chapter 3. IBM Case Manager overview

    Chapter 4. Inner workings of IBM Case Manager

    Part 2. Solution development

    Chapter 5. IBM Case Manager tools

    Chapter 6. Designing case management solutions

    Chapter 7. Building a simple solution: Part 1

    Chapter 8. Building a simple solution: Part 2

    Chapter 9. Migrating and deploying solutions

    Part 3. Solution customization and advanced topics

    Chapter 10. User interface and widgets

    Chapter 11. Customization topics

    Chapter 12. Advanced solution topics

    Chapter 13. Business rules

    Chapter 14. Integration points

    Appendix A. Additional material


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