IBM Tivoli CCMDB Implementation Recommendations

An IBM Redbooks publication

Note: This is publication is now archived. For reference only.

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Published on 06 May 2008

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ISBN-10: 0738485276
ISBN-13: 9780738485270
IBM Form #: SG24-7567-00


Authors: Bart Jacob, Michael Brokmann, Scott Dickerson, Douglas Barranqueiros Gomes, Rainer Hoppen, Arsalan Lodhi, Kapil Madaan, Annelie Meels-Kurz, Rosemeire Oikawa and Tadeu Stellet Teixeira

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    Abstract

    The IBM Tivoli Change and Configuration Management Database (CCMDB) is one of the key components of the IBM Service Management (ISM) strategy. It is the foundation for automating and supporting change and Configuration Management processes as described by the Information Technology Infrastructure Library (ITIL).

    This IBM Redbooks publication provides information valuable to those who want to plan for, customize, and use the IBM Tivoli CCMDB product to automate and manage change and configuration processes in their environments. It includes three parts:

    - Understanding and documenting requirements

    - Using and customizing the CCMDB data model

    - CCMDB Process Engine and PMPs

    A companion book, Deployment Guide Series: IBM Tivoli CCMDB Overview and Deployment Planning, SG24-7565, provides a more general overview of the CCMDB product and information related to planning and installation of the product.

    Table of Contents

    Part 1. Understanding and documenting requirements

    Chapter 1. CCMDB overview

    Chapter 2. Understanding client requirements

    Chapter 3. IBM Tivoli Unified Process Composer process mapping and design

    Part 2. Using and customizing the CCMDB Common Data Model

    Chapter 4. Data layer scenarios

    Chapter 5. CI promotion

    Chapter 6. Implementing federation

    Part 3. CCMDB Process Engine and PMPS

    Chapter 7. Process flow technology

    Chapter 8. Process Managers

    Chapter 9. Mapping IT processes with CCMDB

     

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