IBM Tivoli Change and Configuration Management Database (CCMDB) V7.2.1 Implementation Guide

An IBM Redbooks publication

Note: This is publication is now archived. For reference only.

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Published on 13 December 2010

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ISBN-10: 0738434949
ISBN-13: 9780738434940
IBM Form #: SG24-7879-00


Authors: Yatresh Agarwal, Bill Cary, Sandy Cash, Leandro Cassa, Brian Demartini, Chris Duplantis, Alisson Negrisolo de Godoi, Douglas Barranqueiros Gomes, Vasfi Gucer, Murat Kipel, Antonio Orlando Neto, Caio Elias Saad, Ghufran Shah, Peterson Domingos Tamarindo and Krishnan Venkitasubramanian

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    Abstract

    The IBM® Tivoli® Change and Configuration Management Database (CCMDB) is one of the key components of the IBM Service Management (ISM) strategy. It is the foundation for automating and supporting change and configuration management processes as described by the Information Technology Infrastructure Library (ITIL®). These process solutions provide best practice implementations of processes based not only on ITIL, but on the IBM Process Reference Model for IT™ and other standards as well.

    This IBM Redbooks® publication provides information that can be used by clients, partners, or IBM field personnel who are looking to engage in an effort to implement change and configuration management processes in an enterprise environment utilizing the IBM Tivoli Change and Configuration Management Database (CCMDB) V 7.2.1 product. It covers the new features available with CCMDB V7.2 and CCMDB V7.2.1, as well as details about the underlying components of the product and utilizing the product to support robust IT processes such as change and configuration management. It also focuses on the details of the data model, process engine, and the Change and Configuration

    management Process Management Programs (PMPs).

    This book provides a reference for IT Specialists and IT Architects working with the CCMDB V7.2.1 product.

    Table of Contents

    Part 1. Introduction to CCMDB V7.2.1 and its components

    Chapter 1. IBM Tivoli Change and Configuration Management Database overview and architecture

    Part 2. Process Layer

    Chapter 2. Process flow technology

    Chapter 3. Process Managers

    Chapter 4. Customizing Change process in IBM Tivoli Change and Configuration Management Database

    Part 3. Data Layer

    Chapter 5. Configuration item hierarchy

    Chapter 6. CI space development

    Chapter 7. Importing configuration items

    Chapter 8. CI promotion

    Chapter 9. Implementing federation

    Part 4. Miscellaneous CCMDB topics

    Chapter 10. Virtualization support in CCMDB

    Chapter 11. Launch In Context

    Chapter 12. CCMDB performance tuning

    Appendix A. A primer on Deployer's Workbench

     

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