Introduction to Assist On Site For Use With z/OS

An IBM Redpaper publication

Note: This is publication is now archived. For reference only.

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Published on November 03, 2009

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IBM Form #: REDP-4535-00


Authors: Mario Bezzi and Frank Kyne

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    Abstract

    This IBM® Redpaper™ publication will help you plan for, install, and use IBM Assist On Site (AOS).

    Assist On Site is a Web-based tool that enables a support representative in IBM to analyze a dump of your system remotely over a secure connection. It lets the support representative see the desktop of a PC running the AOS plug-in, and optionally control the mouse and keyboard. This allows investigation of critical problems to begin as quickly as possible.

    The AOS tool can be used to assist customers with problems on a wide variety of platforms. This paper focuses specifically on its use in a z/OS environment.

    Table of Contents

    Chapter 1. Introduction to Assist On Site

    Chapter 2. Preparing for and installing AOS

    Chapter 3. Using AOS

    Appendix A. Sample job to define AOS TSO Userid

     

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