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Transforming Warranty Processes with the IBM Warranty Analytics Solution

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Published on 12 May 2015

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IBM Form #: TIPS1254

Authors: Amaresh Rajasekharan and Elizabeth Koumpan

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    Analyzing warranty data is a complex challenge for companies because the needed insights are often hidden deep within historical claims records. Yet significant cost savings are possible when a detailed examination of claims, including predictive analysis, uncovers warranty fraud, persistent production flaws, errors in published warranty terms, or new ways of resolving product issues faster than before.

    The IBM® Warranty Analytics solution helps companies automatically integrate great volumes of warranty-related data from across the enterprise and apply advanced analytics to learn where warranty-covered defects are arising, why they are occurring, and even whether fraud might be driving some claims. The power of the solution derives from its use of innovative IBM analytic techniques and the wide variety of data it can analyze, including customer complaints, call center records, product data, sales reports, maintenance logs, and service technician notes.



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