IBM® Intelligent Operations Center is an integrated solution. It provides a rich set of capabilities and line-of-business tools that business users with domain expertise and no technical background can use immediately.

IBM Intelligent Operations Center also provides services and extension points that developers can use to extend the IBM Intelligent Operations Center standard functions and develop capabilities that are specific to the domain and customer requirements. Using the programming model can help you achieve the following benefits:

• Meet domain-specific and customer's requirements by extending the based solution.
• Improve users' experience by customizing the user interface to meet their needs.
• Significantly improve time-to-value by automatically processing incoming data and defining the criteria by which data items are routed to specific components, such as key performance indicators (KPIs), standard operating procedures (SOPs), and integration topics.
• Integrate IBM Intelligent Operations Center with other systems to share data, and visualize and act on events.