Selling and Fulfillment Solutions Using WebSphere Commerce and IBM Sterling Order Management

An IBM Redbooks publication

Note: This is publication is now archived. For reference only.

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Published on June 03, 2011

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ISBN-10: 0738435600
ISBN-13: 9780738435602
IBM Form #: SG24-7930-00


Authors: Charlton Lee, Yumman Chan, Feras Dawisha, Sankar Kalla, Brenda Lam, Bhavin M. Majithia, Craig Oakley and Pankajkumar H. Patel

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    Abstract

    This IBM® Redbooks® publication brings together subject matter experts with experience using the leading IBM customer interaction platform for cross-channel and online commerce, IBM WebSphere® Commerce, with the powerful IBM Sterling Order Management, which coordinates order fulfillment from all channels and across the extended enterprise. An integrated solution was built in the lab that illustrates how these products can be integrated to benefit IBM customers.

    This publication focuses on the integration of the IBM high-volume commerce solution designed to address enterprise commerce needs by delivering a rich, robust multi-channel customer experience, with Sterling Order Management, designed to enable supplier collaboration with management and order fulfillment process optimization. By integrating WebSphere Commerce and Sterling Order Management with out-of-the-box components, we prove that customers are provided an end-to-end solution to address a complete opportunity for a fulfillment life cycle that is cost effective and easy to implement.

    This publication targets a technical audience for the documentation of the integration approach by explaining the solution architecture and the implementation details. However, this publication also contains introductory chapters that contain executive summary material and provides well-documented scenarios with use cases for business analysts whose domain would be these systems.

    Table of Contents

    Chapter 1. Introduction and product overview

    Chapter 2. Sterling-Commerce solution overview

    Chapter 3. Business scenarios

    Chapter 4. Business scenario: Catalog Browse

    Chapter 5. Business scenario: Order capture

    Chapter 6. Business Scenario: Order status

    Chapter 7. Installation and configuration

    Chapter 8. Integration implementation

    Appendix A. Supporting content

     

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