Enabling Smarter Government with Analytics to Streamline Social Services

An IBM Redbooks publication

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Published on 16 July 2012, updated 07 August 2012

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ISBN-10: 0738436496
ISBN-13: 9780738436494
IBM Form #: SG24-7903-00


Authors: Ballard Chuck, Rena Burns, Jeff Butcher, Allen Dreibelbis, Don Edwards, Michael Fernandes, Jerome Graham, Julie Monahan, Celeste Robinson, Reuven (Ruby) Stephansky and Vanessa Velasco

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    Abstract

    In this IBM® Redbooks® publication we describe a centralized reporting and alerting system for governmental social service organizations. We include information about how to integrate key IBM building blocks to bring social services data sources together into an effective structure that allows for reporting on key metrics required by higher levels of government to help secure funding for reporting on the effectiveness of the various social service programs, and to give case workers and care providers quick and easy access to all the services ever provided to a person and their family, which can aid in the reduction of duplicate persons, and therefore, payments, in addition to reducing fraud and abuse of social services funds.

    The target customers for this solution are state or county social service organizations responsible for services, such as these:

    • Caring for the welfare of children
    • Caring for the adult and aging
    • Getting people back to work who have fallen on hard times

    The intent of this book is to provide information to help with building your own similar system. We have also included an appendix containing information about the IBM Government Industry Framework and services for additional guidance and use.

    Table of Contents

    Chapter 1. Introduction

    Chapter 2. The business environment and requirements

    Chapter 3. Developing the solution

    Chapter 4. Business outcomes

    Chapter 5. Government Industry Framework

    Appendix A. SVoC ABB services

     

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