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IBM Electronic Services Support using Automation and Web Tools

An IBM Redbooks publication

Note: This is publication is now archived. For reference only.


Published on 13 September 2007

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ISBN-10: 0738488852
ISBN-13: 9780738488851
IBM Form #: SG24-6323-01

Authors: Lindamay Patterson and Mary Kay Hyde-Bohn

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    What is IBM Electronic Services? Why do I need it? Where do you get it? When and how do you use it? How will this help you electronic support relationship with IBM? Find the answers to these questions and more details about IBM Electronic Services in this IBM Redbooks publication.

    The goal of IBM Electronic Services is to simplify your support relationship to make it easier and faster to do business with IBM. Through automation and Internet access, Electronic Services integrates the IBM Support community with your company staff and your IT environment. The two major components are IBM Electronic Service Agent™ (Service Agent) and the IBM Electronic Services Web site.

    IBM Electronic Services reaches across all IBM systems in all countries or regions where IBM does business. Electronic Services can provide the electronic support relationship for a single machine environment or a multinational complex of many servers.

    This book is intended for IT management, system operators, and other people who work for and with IBM clients. Prior to reading this book, you need to have a thorough understanding of your computer system and networking environments.

    Table of Contents

    Chapter 1: Welcome to IBM Electronic Services

    Chapter 2: Use of Service Agent information

    Chapter 3: IBM Electronic Services Web site

    Chapter 4: IBM Electronic Service Agent

    Chapter 5: IBM Electronic Service Agent and Hardware Management Console Security

    Chapter 6: IBM Electronic Service Agent: Connectivity for System i and System p

    Chapter 7: IBM Electronic Service Agent for System i

    Chapter 8: IBM Electronic Service Agent for System p

    Chapter 9: IBM Electronic Service Agent for Linux on System i, System p, and System x platforms

    Chapter 10: Electronic Service Agent for the Hardware Management Console

    Chapter 11: IBM Electronic Service Agent for System x

    Chapter 12: IBM Electronic Service Agent for System z


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