Skip to main content

Service Procedures for Linux on IBM Power Systems Servers

An IBM Redpaper publication


Published on 19 October 2020

  1. .EPUB (0.2 MB)
  2. .PDF (1.0 MB)

Apple BooksGoogle Play Books

Share this page:   

ISBN-10: 0738459062
ISBN-13: 9780738459066
IBM Form #: REDP-5611-00

Authors: Scott Vetter, Luciano Chavez, Janani Janakiraman and Brahadambal Srinivasan

    menu icon


    Collecting data on first occurance of the problem can id in problem determination and timely resolution of defects. At IBM®, this process of collecting data on first occurance if often referred to as First Failure Data Capture (FFDC). Gathering this data before reporting a defect helps to understand the problem more quickly and thoroughly, which saves time analyzing data and reduces the time and mission affects in fixing defects.

    Several diagnostic capabilities are built into the Linux operating system that enable you to determine the application level problems and system level problems. Collecting FFDC logs early, even before opening a defect report, helps to quickly determine whether:

    • Symptoms match known problems (rediscovery)
    • A report can be identified and resolved as a not-a-defect problem
    • A workaround to reduce severity exists

    Table of Contents


    Configuring systems to collect logs

    Firmware Assisted Dump

    Defect submission guidelines

    System crash and hang issues

    Linux installation issues

    DLPAR and LPM issues

    Storage and I/O Issues

    Networking issues

    kdump issues

    Virtualization issues


    Firmware Assisted Dump


    Others who read this also read