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Smarter Analytics: Increase Business Success by Applying IBM Business Analytics and IBM Smarter Commerce Solutions



Published on 27 September 2013

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IBM Form #: REDP-5046-00

Authors: Tim Francis, Peter Crocker, Jerry Denman, Bruno Felaco, Jason Smith and Suzanne Valentine

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    Today's successful businesses understand that customer centricity is a key to their success. They strive to increase customer satisfaction with every interaction. And they seek insights from available data, enabling them to personalize the customer experience at every touchpoint. These successful businesses go beyond simply offering a great sales experience, they aim to delight their customers at every point in the value chain lifecycle, from procurement, through marketing and selling, to post-sales service.

    IBM® Smarter Commerce™ solutions and IBM Business Analytics can help businesses overcome these challenges. These solutions enable you to deliver superior customer experiences including:

    • Establishing a supply chain that is prepared for the unpredictable
    • Producing marketing material that is targeted to each customer personally
    • Providing service and insight into what customers want, often before they themselves know
    • Selling to your customers, wherever they are, across multiple channels

    This IBM Redguide™ publication explores the commerce challenges and describes how the union of capabilities from IBM Business Analytics and from IBM Smarter Commerce solutions can help overcome these challenges. This guide provides an introduction to the IBM Smarter Commerce solution portfolio and related IBM analytic solutions that help across the four key commerce domains: buy, market, sell, and service.

    Table of Contents

    Executive overview

    It is all about the customer

    The buy domain

    The market domain

    The sell domain

    The service domain



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