IBM WebSphere Voice Server V5.1.2/V5.1.3 and Cisco Customer Voice Portal V3.1: An Interoperability Guide

An IBM Redpaper publication

Note: This is publication is now archived. For reference only.

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Published on May 10, 2006, updated May 15, 2006

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IBM Form #: REDP-4025-00


Authors: James Chamberlain, Guy Kempny, Jeff Wolfeld, Peter Taylor, Bill Barrus and Vance Vagell

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    Abstract

    We wrote this IBM Redpaper to be an interoperability guide for integrating WebSphere Voice Server for Multiplatforms V5.1.2/V5.1.3 and Cisco Customer Voice Portal V3.1. We give you a broad understanding of how open standards like VoiceXML, Media Resource Control Protocol (MRCP), Speech Recognition Grammar Specification (SRGS) and Speech Synthesis Markup Language (SSML) are used.

    In this paper, we consider best practices as applied to Voice User Interface (VUI) design. We implement and deploy a simple voice-enabled application using Cisco Customer Voice Portal that will interoperate with WebSphere Voice Server V5.1.2/V5.1.3.

    We demonstrate how to develop, test, and deploy a simple voice-enabled application using the VoiceXML markup language. We also demonstrate the use of Automatic Speech Recognition (ASR) and Text to Speech (TTS) voice technologies through examples.

    With this paper, you can tailor and configure WebSphere Voice Server and Cisco Customer Voice Portal to interoperate in simple and complex topologies.

    We assume you have a basic knowledge of Interactive Voice Response (IVR) systems and voice-enablement of applications using VoiceXML, Cisco Customer Voice Portal, WebSphere Voice Server, and WebSphere Application Server.

    Table of Contents

    Chapter 1. Introduction

    Chapter 2. Basic deployment solution for Cisco CVP V3.1 and WebSphere Voice Server V5.1.3

    Chapter 3. Advanced deployment solution for Cisco CVP V3.1 and WebSphere Voice Server V5.1.3

    Chapter 4. Developing voice applications with Cisco CVP V3.1 Studio

    Chapter 5. Testing and troubleshooting

    Appendix A. Cisco Router Configurations

    Appendix B. Additional material

     

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