Problem Solving and Troubleshooting in AIX 5L

This redbook covers problem determination and troubleshooting on the IBM eServer pSeries and RS/6000 platform. It is intended as a guide to the approach that should be adopted when attempting to resolve a problem on the IBM eServer pSeries and RS/6000 system running AIX 5L Version 5.1. It should be considered a useful supplement to guide you through the problem determination process.

A problem can manifest itself in many ways, and very often the root cause of the problem is not obvious. This redbook describes an approach to problem determination that will guide you through the initial steps in problem diagnosis and to narrow down and identify the component or subsystem that is experiencing a problem. In addition to helping you determine the likely cause of your problem, this redbook describes some of the most common problems that can occur with AIX systems and, where possible, describes the actions you can take to resolve them.

This redbook is a valuable tool for system administrators and other technical support personnel who deal with IBM eServer pSeries, RS/6000, and AIX problems.

Chapter 1. Problem determination introduction
Chapter 2. Error logging
Chapter 3. Boot problems
Chapter 4. System dumps
Chapter 5. Hardware problem determination
Chapter 6. LVM and JFS
Chapter 7. TCP/IP and networking problem solving
Chapter 8. X11 and graphics
Chapter 9. User applications troubleshooting
Chapter 10. Performance problems
Chapter 11. Event tracing
Chapter 12. Printing problems
Chapter 13. NIM troubleshooting

• PowerVM Virtualization on IBM System p: Introduction and Configuration Fourth Edition, SG24-7940-03
• IBM Certification Study Guide eServer p5 and pSeries Administration and Support for AIX 5L Version 5.3, SG24-7199-00
• IBM eServer Certification Study Guide - pSeries AIX System Administration, SG24-6191-00

Publish Date
23 January 2002

Last Update
14 May 2002

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Author(s)

KyeongWon Jeong is a Consulting IT Specialist at the International Technical Support Organization, Austin Center. He writes extensively on AIX and education materials and teaches IBM classes worldwide on all areas of AIX. Before joining the ITSO three years ago, he worked in IBM Global Learning Services in Korea as a Senior Education Specialist and was a class manager of all AIX classes for customers and interns. He has many years of teaching and development experience.

• KyeongWon Jeong

HyunGoo Kim is an Advisory Education Specialist at Global Learning Services in IBM Korea. He has five years of experience of teaching AIX, HACMP, and SP classes to customers and business partners. His area of expertise includes Linux. He has an interest in Clustering Technology.

• HyunGoo Kim

JaeYong An is an Advisory System Service Representative in IBM Korea ITS Technical Operations. He has six years of experience working on IBM ^ pSeries, RS/6000, and AIX. He currently works on AIX-related problem solving for customers, business partners, and IBM internal support. His areas of expertise include IBM ^ pSeries, RS/6000, SP systems, AIX dump analysis, and performance problem solving.

• JaeYong An

John Harrison is an Advisory System Service Representative in IBM United Kingdom. He has worked for IBM for 24 years, for the past ten years as a Field Hardware Specialist on IBM ^ pSeries, RS/6000 products, and AIX. He has extensive hardware knowledge on other IBM systems and provides Field Support in the north London area. He is also an instructor for UK IBM ^ pSeries and RS/6000 hardware courses and a member of the UK ITS Technical Council.

• John Harrison

Tony Abruzzess is an Advisory IT Specialist at the IBM Support Center in Sydney, Australia. He has been serving the IBM AIX customer community in the technical support area for over a decade. He holds a Bachelor of Mathematics from the University of Wollongong and a Graduate Diploma of Finance and Investment from the Securities Institute of Australia. His areas of expertise include SP, AIX, and base related products.

• Tony Abruzzess

ISBN

0738423378

IBM Form Number
SG24-5496-01

Number of pages
482