IBM Tivoli Provisioning Manager V7.1.1: Deployment and IBM Service Management Integration Guide

An IBM Redbooks publication

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Abstract

NOTE: THIS PUBLICATION IS AVAILABLE IN SOFTCOPY ONLY.

This IBM® Redbooks® publication is a complete reference for the recently available Tivoli® Provisioning Manager V7.1.1 product. This document provides information valuable to those who want to plan for, customize, and use the IBM Tivoli Provisioning Manager V7.1.1 product to automate and manage IT provisioning and integrated IT service management processes in their environments. It includes five parts:

Concepts and architecture: Provides an overview of provisioning concepts and introduces Tivoli Provisioning Manager V7.1.1 concepts and architecture, in perspective with the overall Tivoli process automation engine platform.

Planning for deployment and implementation: Discusses planning considerations for deploying Tivoli Provisioning Manager V7.1.1 in a production environment, installation and initial customization of product components, and a sample software deployment scenario to verify the successful deployment of the product.

The new GUI and IBM Service Management integration scenarios: Covers value added integration scenarios with several IBM Service Management products such as TADDM, IBM Tivoli Service Request Manager, and CCMDB. Also included is a section explaining the Start Center based new GUI, and a section on implementing Tivoli Provisioning Manager V7.1.1 with a non-IBM configuration management database.

Patch Management, Operating System Deployment, and IBM Tivoli Monitoring Agent for Tivoli Provisioning Manager: Introduces several scenarios on Patch Management and Operating System Deployment, Also provided is an overview of the IBM Tivoli Monitoring Agent for Tivoli Provisioning Manager.

Troubleshooting and migration from Tivoli Provisioning Manager V 5.1.2: Discusses troubleshooting tips and migration from V 5.1.2.

Table of contents

Part 1. Concepts and architecture
Chapter 1. Tivoli Provisioning Manager V7.1.1 overview
Chapter 2. Architecture
Part 2. Planning for deployment and implementation
Chapter 3. Installation planning and deployment scenarios
Chapter 4. Installation steps for integration
Chapter 5. Customizing Tivoli Provisioning Manager V7.1.1 after installation
Part 3. The new GUI and IBM Service Management integration scenarios
Chapter 6. Tivoli process automation engine based user interface
Chapter 7. Integrated Service Management with IBM Service Management Software
Chapter 8. IBM Service Management integration scenarios: TADDM Discovery
Chapter 9. IBM Service Management integration scenarios: Compliance and remediation with TADDM
Chapter 10. IBM Service Management integration scenarios: Incident Management integration with Tivoli Service Request Manager
Chapter 11. IBM Service Management integration scenarios: Problem and Change Management integration with Tivoli Service Request Manager and CCMDB
Chapter 12. Tivoli Provisioning Manager integration with non-IBM solutions
Part 4. Patch Management, Operating System Deployment, and IBM Tivoli Monitoring agent for Tivoli Provisioning Manager
Chapter 13. Patch Management scenarios
Chapter 14. Operating system provisioning
Chapter 15. IBM Tivoli Monitoring Agent for Tivoli Provisioning Manager
Part 5. Troubleshooting and migration from Tivoli Provisioning Manager V5.1.2
Chapter 16. Troubleshooting
Chapter 17. Migrating from Tivoli Provisioning Manager Version 5.1.1.2 to Tivoli Provisioning Manager Version 7.1.1
Appendix A. Miscellaneous upgrade scenarios
Appendix B. Tivoli Provisioning Manager version 7.1.1 pre-installation checks
Appendix C. tpm5112backup.sh script
Appendix D. Additional material


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