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Save Time and Lower Costs with IBM Service Management Suite for z/OS
IT Service Management

Point-of-View, published 18 Aug 2016

Today, information technology (IT) managers and their teams must deal with a more complex environment due to the continuing growth of data, and of requests from mobile and sensory devices that need to interact with the enterprise. IT managers must make choices about how to best prepare for the future to meet these service-driven demands. They must become proactive and agile, while getting the most out of their team’s skills and experience. Changes are happening in record time, forcing IT managers to create strategies to anticipate and address key challenges. IBM® Service Management Suite ... [more]


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IBM Netcool Operations Insight Version 1.4: Deployment Guide
IT Service Management

Redbooks, published 26 Jul 2016

IBM® Netcool® Operations Insight integrates infrastructure and operations management into a single coherent structure across business applications, virtualized servers, network devices and protocols, internet protocols, and security and storage devices. This IBM Redbooks® publication will help you install, tailor, and configure Netcool Operations Insight Version 1.4. Netcool Operations Insight consists of several products and components that can be installed on many servers in many combinations. You must make many decisions, both critical and personal preference. The purpose of this document ... [more]


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IBM Netcool Operations Insight: A Scenarios Guide
IT Service Management

Redbooks, published 20 Jul 2016

IBM® Netcool® Operations Insight empowers your IT operations to use real-time and historical analytics to identify, isolate, and resolve problems before they affect your business. Powered by IBM Tivoli® Netcool/OMNIbus and the transformative capabilities of cognitive analytics, Netcool Operations Insight consolidates millions of alerts from across local, cloud, and hybrid environments into a few actionable problems. This IBM Redbooks® publication gives a broad understanding of Netcool Operations Insight and describes several scenarios that show the capabilities of this solution in a ... [more]


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IBM SmartCloud Control Desk Solution Overview
IT Service Management

Solution Guide, published 12 Dec 2013

IBM® SmartCloud™ Control Desk is an industry leading IT Service Management Solution, capable to provide a single solution to your multivendor, multi platform IT environments. With todays dynamic and changing IT environment, where virtualization and cloud have provided additional complexities to IT, and with the increasing access of non IT users to the organization’s systems, IT needs to provide the means for adequate IT management, while providing value. All these objectives can be achieved while leveraging IBM SmartCloud Control Desk, a single platform that is easy to install maintain and ... [more]


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IT Service Management Best Practices Using IBM SmartCloud Control Desk
IT Service Management

Redbooks, published 12 Dec 2013

SmartCloud Control Desk is a comprehensive IT Asset and Service Management solution that helps reduce cost and minimize service disruptions. It does so through automated service request handling, efficient change management, and optimized asset lifecycle management across IT and enterprise domains. SmartCloud Control Desk helps to reduce total cost of ownership by using one unified solution to license, install, and manage multiple ITIL processes under one price point. It can also help reduce business risk by using advanced impact analysis and defining automated change procedures that ensure ... [more]


The above is a list of IBM Redbooks and Redpapers on IT Service Management, showing most recently published first. Most of these publications are available in Adobe PDF format and may be viewed online or downloaded for offline viewing and printing. Read our How to buy page for details on how to order a bound hardcopy.



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