Transforming Warranty Processes with the IBM Warranty Analytics Solution

Web Doc

thumbnail 

Published on 12 May 2015

  1. View in HTML
  2. .PDF (0.6 MB)

Share this page:   

IBM Form #: TIPS1254


Authors: Amaresh Rajasekharan and Elizabeth Koumpan

    menu icon

    Abstract

    Analyzing warranty data is a complex challenge for companies because the needed insights are often hidden deep within historical claims records. Yet significant cost savings are possible when a detailed examination of claims, including predictive analysis, uncovers warranty fraud, persistent production flaws, errors in published warranty terms, or new ways of resolving product issues faster than before.

    The IBM® Warranty Analytics solution helps companies automatically integrate great volumes of warranty-related data from across the enterprise and apply advanced analytics to learn where warranty-covered defects are arising, why they are occurring, and even whether fraud might be driving some claims. The power of the solution derives from its use of innovative IBM analytic techniques and the wide variety of data it can analyze, including customer complaints, call center records, product data, sales reports, maintenance logs, and service technician notes.

    Contents

     

    Others who read this also read

    Special Notices

    The material included in this document is in DRAFT form and is provided 'as is' without warranty of any kind. IBM is not responsible for the accuracy or completeness of the material, and may update the document at any time. The final, published document may not include any, or all, of the material included herein. Client assumes all risks associated with Client's use of this document.