IBM Tivoli Netcool Service Quality Manager Data Mediation Gateway Development

An IBM Redbooks publication

Published 11 March 2009, updated 24 March 2009

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ISBN-10: 0738432474
ISBN-13: 9780738432472
IBM Form #: SG24-7689-00
(122 pages)

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Authors: Budi Darmawan, Alessandra Condoleo, Randall Bingham, Vincent Leo


This IBM® Redbooks® publication discusses IBM Tivoli® Netcool® Service Quality Manager V4.1.1 data mediation development. It is aimed at implementers and system integrators connecting new data sources that will be managed by Service Quality Manager.

Data mediation in Service Quality Manager is performed by Perl gateways. Gateways extract data from vendor specific hardware monitors and prepare the data to be loaded into the Service Quality Manager application.

The development aspect of data mediation for gateways uses Perl extensively. The control files or rules are written as Perl subroutines. We discuss the detailed specifications and processing of these mediation rules.

Table of contents

Chapter 1. IBM Tivoli Netcool Service Quality Manager
Chapter 2. Gateway concepts and processing
Chapter 3. Gateway development
Appendix A. Sample data and programs listing for gateways
Appendix B. Additional material

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