IBM Smart Business Unified Communications and IP Telephony

An IBM Redpaper publication

Published 10 July 2009

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ISBN-10: 0738450162
ISBN-13: 9780738450162
IBM Form #: REDP-4475-00
(246 pages)

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Authors: Hernando Bedoya, Laurent Itin, Fabrizio Picca, Chris Snowdon


Small and medium-sized businesses deserve more from ITÑmore choice, less complexity, better integration, and comprehensive support. IBM® saw an opportunity to rewrite the rules of IT for these businesses by partnering with world-class solution providers and open source developers and by bringing together its best technologies to create IBM Smart Business. The premise of IBM Smart Business is to make IT invisible so that business owners can concentrate on growth and serving their customers. Solutions that can increase operational efficiency, improve customer satisfaction, reduce working capital and many other business issues from leaders in the field such as Infor, Cincom, Kronos, Digium, Nortel, and others are listed on IBM Smart Market. With this approach, IBM has made IT effortless and made core business applications available where they were either too complex or costly for many companies in the past. One of the solutions where this radically simple approach pays big dividends is in the area of Unified Communications. With IBM Smart Business, you get a complete solution up and running quickly and if there is ever a problem, IBM will take care of it. Now you can enjoy the benefits of Unified Communications (improved productivity, higher customer satisfaction, and improved collaboration with suppliers) without the hassle of getting it all to work or the worry of where to turn if you need help. IBM makes Unified Communications smart for your business.

In this IBM Redbooks® publication we provide a complete overview the IBM Smart Business solution, from a description of the services to an installation guide, and a step-by-step scenario that describes how to configure, deploy, and manage the Voice over IP (VoIP) element of the IBM Smart Cube.

Table of contents

Chapter 1. Overview of IBM Smart Business and IBM Smart Cube
Chapter 2. Overview of Voice over IP Technology in IBM Smart Business
Chapter 3. Network considerations
Chapter 4. Getting started
Chapter 5. Deploying and configuring Asterisk for Smart Cube deployment (x86)
Chapter 6. Deploying and configuring IBM Smart Business and Nortel SCS 2.0 on IBM i
Chapter 7. Differences between x86 and IBM i for VoIP
Chapter 8. Configuring and deploying Voice over IP (VoIP) hardware for x86
Chapter 9. Unified communications configuration
Chapter 10. Troubleshooting VoIP configuration
Appendix A. Setting up IBM i for Nortel SCS 2.0
Appendix B. Installing Nortel SCS 2.0

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