This IBM® Redpaper™ publication provides a description and reference information for the IBM TIvoli Assist on-Site (AOS) program.
It is intended for clients who want the benefit of the AOS advanced features, such as port forwarding, which allows authorized IBM support personnel to access a client’s enabled device to efficiently diagnose and troubleshoot the faulty device.
Table of contents
Chapter 1. Introduction to Remote Support for IBM Storage Systems using IBM Tivoli Assist On-Site
Chapter 2. IBM Assist On-Site implementation
Chapter 3. AOS device connectivity
Chapter 4. Best practices
Chapter 5. Frequently asked questions