Advanced Case Management with IBM Case Manager

A draft IBM Redbooks publication


Organizations face case management challenges that require insight, responsiveness, and collaboration. IBM® Case Manager, Version 5.2, is an advanced case management product that unites information, process, and people to provide the 360-degree view of case information and achieve optimized outcomes. With IBM Case Manager, knowledge workers can extract critical case information through integrated business rules, collaboration, and analytics. This easy access to information enhances decision making ability and leads to more successful case outcomes. IBM Case Manager also helps capture industry best practices in frameworks and templates to empower business users and accelerate return on investment.

This IBM Redbooks® publication introduces the case management concept. It includes the reason for and benefits of case management, and why it is different from the traditional business process management or content management. In addition, this book addresses how you can design and build a case management solution with IBM Case Manager, and integrate that solution with external products and components.

This book is intended to provide IT architects and IT specialists with the high-level concepts of case management and the capabilities of IBM Case Manager. It also serves as a practical guide for IT professionals who are responsible for designing, building, customizing, and deploying IBM Case Manager solutions.

Table of contents

Part 1. Concept and overview
Chapter 1. Case management concept
Chapter 2. Typical case management applications
Chapter 3. IBM Case Manager overview
Chapter 4. Inner workings of IBM Case Manager

Part 2. Solution development
Chapter 5. IBM Case Manager tools
Chapter 6. Designing case management solutions
Chapter 7. Building a simple solution: Part 1
Chapter 8. Building a simple solution: Part 2
Chapter 9. Migrating and deploying solutions

Part 3. Solution customization and advanced topics
Chapter 10. User interface and widgets
Chapter 11. Development topics
Chapter 12. Advanced solution topics
Chapter 13. Business rules
Chapter 14. Integration points


These pages are Web versions of IBM Redbooks- and Redpapers-in-progress. They are published here for those who need the information now and may contain spelling, layout and grammatical errors.

This material has not been submitted to any formal IBM test and is published AS IS. It has not been the subject of rigorous review. Your feedback is welcomed to improve the usefulness of the material to others.

IBM assumes no responsibility for its accuracy or completeness. The use of this information or the implementation of any of these techniques is a customer responsibility and depends upon the customer's ability to evaluate and integrate them into the customer's operational environment.


Last Update
15 January 2014

Planned Publish Date
28 February 2014

(based on 1 review)




IBM Form Number

Number of pages