Enabling Smarter Government with Analytics to Streamline Social Services

An IBM Redbooks publication

Published 16 July 2012, updated 07 August 2012

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ISBN-10: 0738436496
ISBN-13: 9780738436494
IBM Form #: SG24-7903-00
(184 pages)

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Authors: Ballard Chuck, Rena Burns, Jeff Butcher, Allen Dreibelbis, Don Edwards, Michael Fernandes, Jerome Graham, Julie Monahan, Celeste Robinson, Reuven (Ruby) Stephansky, Vanessa Velasco

Introductory video


In this IBM® Redbooks® publication we describe a centralized reporting and alerting system for governmental social service organizations. We include information about how to integrate key IBM building blocks to bring social services data sources together into an effective structure that allows for reporting on key metrics required by higher levels of government to help secure funding for reporting on the effectiveness of the various social service programs, and to give case workers and care providers quick and easy access to all the services ever provided to a person and their family, which can aid in the reduction of duplicate persons, and therefore, payments, in addition to reducing fraud and abuse of social services funds.

The target customers for this solution are state or county social service organizations responsible for services, such as these:

  • Caring for the welfare of children
  • Caring for the adult and aging
  • Getting people back to work who have fallen on hard times

The intent of this book is to provide information to help with building your own similar system. We have also included an appendix containing information about the IBM Government Industry Framework and services for additional guidance and use.

Table of contents

Chapter 1. Introduction
Chapter 2. The business environment and requirements
Chapter 3. Developing the solution
Chapter 4. Business outcomes
Chapter 5. Government Industry Framework
Appendix A. SVoC ABB services

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