In this IBM® Redbooks® publication we describe a centralized reporting and alerting system for governmental social service organizations. We include information about how to integrate key IBM building blocks to bring social services data sources together into an effective structure that allows for reporting on key metrics required by higher levels of government to help secure funding for reporting on the effectiveness of the various social service programs, and to give case workers and care providers quick and easy access to all the services ever provided to a person and their family, which can aid in the reduction of duplicate persons, and therefore, payments, in addition to reducing fraud and abuse of social services funds.
The target customers for this solution are state or county social service organizations responsible for services, such as these:
- Caring for the welfare of children
- Caring for the adult and aging
- Getting people back to work who have fallen on hard times
The intent of this book is to provide information to help with building your own similar system. We have also included an appendix containing information about the IBM Government Industry Framework and services for additional guidance and use.
Table of contents
Chapter 1. Introduction
Chapter 2. The business environment and requirements
Chapter 3. Developing the solution
Chapter 4. Business outcomes
Chapter 5. Government Industry Framework
Appendix A. SVoC ABB services