Building Multichannel Applications with WebSphere Commerce

An IBM Redbooks publication

Published 24 February 2010

cover image

ISBN-10: 0738434027
ISBN-13: 9780738434025
IBM Form #: SG24-7787-00
(542 pages)

Authors: Rufus Credle, Sribha Jain, Nicolai Nielsen, Leonardo Ramirez, Anand Tamariya, Fu Liang Wang


This IBM® Redbooks® publication discusses the value proposition of cross-channel solutions and describes the IBM Retail Integration Framework Commerce Product Strategy solution and service-oriented architecture (SOA) as an enabler. In depth, this book describes cross-channel processes and cross-channel features and proposes scenarios and configurations to meet the challenges in a competitive environment.

This book describes the latest features and techniques of IBM WebSphere® Commerce Version 7. In it, we present an overview of the WebSphere Commerce order and inventory management systems, the distributed order management (referred to as DOM throughout this book) integration framework, and a sample DOM integration scenario.

We discuss the Madisons starter store (Web 2.0 storefront) and present a hands-on experience that integrates MapQuest with the WebSphere Commerce V7 Store Locator feature. We discuss how a merchant can use the mobile features that are included in WebSphere Commerce V7 to define e-Marketing Spots and promotion for mobile users. In addition, we demonstrate how to use Google Maps with the Store Locator feature on a mobile device.

We include in this book an example about how to apply WebSphere Commerce features on a cross-channel solution as applied at the Easy Hogary Construccion home improvement retail company in South America. The scenario explains how to scale from an SOA store to a cross-channel business model.

This book is designed for use by WebSphere Commerce developers, practitioners, and solution architects in various industries.

Table of contents

Chapter 1. Multichannel solution overview
Chapter 2. IBM WebSphere Commerce V7 features
Chapter 3. Distributed order management integration
Chapter 4. Web 2.0 storefront
Chapter 5. Mobile commerce features in WebSphere Commerce V7
Chapter 6. Example client cross-channel solution
Appendix A. Samples of WebSphere Commerce SOA Service Request and Response
Appendix B. Sample code
Appendix C. Additional material

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