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IBM Redbooks > Tivoli
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Implementing IBM Tivoli Service Request Manager Service Catalog
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IBM Tivoli Service Request Manager V7.1 provides a unified and integrated approach in dealing with all aspects of service requests to enable a “one-touch” IT service experience, backed up by an optimized delivery and support process. It is a powerful solution that closely aligns IT operations and the business, improving IT service support and delivery performance.
This book provides information that can be used by clients, partners or IBM field personnel who are looking to engage in an effort to implement ITIL based Service Catalog processes in an enterprise environment utilizing the IBM Tivoli Service Request Manager V7.1 product. This book is divided into two parts:
Concepts and Components - Provides an overview of the IBM Tivoli Service Request Manager product Service Catalog functions and some of the standards that drive its development. It also discusses the various components, logical and physical, that make up the product and the functions that they provide.
Getting Started - This part describes initial use of the product, to allow a reader to create a demonstration or proof-of-concept around core product functions.
This book will be a reference for IT Specialists who will be implementing IBM Tivoli Service Request Manager Service Catalog processes in client environments. |
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Part 1. Concepts and Components
Chapter 1. Introduction to Service concepts
Chapter 2. Introduction to Tivoli Service Request Manager Service Catalog
Part 2. Getting Started
Chapter 3. Scenarios
Chapter 4. Migration Manager |
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These pages are Web versions of IBM Redbooks- and Redpapers-in-progress. They are published here for those who need the information now and may contain spelling, layout and grammatical errors.
This material has not been submitted to any formal IBM test and is published AS IS. It has not been the subject of rigorous review. Your feedback is welcomed to improve the usefulness of the material to others.
IBM assumes no responsibility for its accuracy or completeness. The use of this information or the implementation of any of these techniques is a customer responsibility and depends upon the customer's ability to evaluate and integrate them into the customer's operational environment. |
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Last Update
01 July 2008 |
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Rating: Not yet rated |
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Author(s)
Vasfi Gucer
Bruno Caiado Paranhos Carneiro
Dietmar Herrmann
Satya N Misra
Richard Noppert |
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IBM Form Number
SG24-7613-00 |
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Feedback
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