IBM Tivoli CCMDB Implementation Recommendations

An IBM Redbooks publication

Published 06 May 2008

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ISBN-10: 0738485276
ISBN-13: 9780738485270
IBM Form #: SG24-7567-00
(444 pages)

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Authors: Bart Jacob, Michael Brokmann, Scott Dickerson, Douglas Barranqueiros Gomes, Rainer Hoppen, Arsalan Lodhi, Kapil Madaan, Annelie Meels-Kurz, Rosemeire Oikawa, Tadeu Stellet Teixeira


The IBM Tivoli Change and Configuration Management Database (CCMDB) is one of the key components of the IBM Service Management (ISM) strategy. It is the foundation for automating and supporting change and Configuration Management processes as described by the Information Technology Infrastructure Library (ITIL).

This IBM Redbooks publication provides information valuable to those who want to plan for, customize, and use the IBM Tivoli CCMDB product to automate and manage change and configuration processes in their environments. It includes three parts:

- Understanding and documenting requirements
- Using and customizing the CCMDB data model
- CCMDB Process Engine and PMPs

A companion book, Deployment Guide Series: IBM Tivoli CCMDB Overview and Deployment Planning, SG24-7565, provides a more general overview of the CCMDB product and information related to planning and installation of the product.

Table of contents

Part 1. Understanding and documenting requirements
Chapter 1. CCMDB overview
Chapter 2. Understanding client requirements
Chapter 3. IBM Tivoli Unified Process Composer process mapping and design
Part 2. Using and customizing the CCMDB Common Data Model
Chapter 4. Data layer scenarios
Chapter 5. CI promotion
Chapter 6. Implementing federation
Part 3. CCMDB Process Engine and PMPS
Chapter 7. Process flow technology
Chapter 8. Process Managers
Chapter 9. Mapping IT processes with CCMDB

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