This IBM Redbooks publication is written for services professionals who are responsible for developing, selling, and implementing customer-based service engagements. The book focuses on implementation services for IBM Tivoli Composite Application Manager for WebSphere V6.0.
IBM Tivoli Composite Application Manager for WebSphere is a performance management solution for WebSphere Application Server-based applications. It enables monitoring of various performance aspects of WebSphere Application Servers and provides valuable assistance in finding and removing application bottlenecks. This implementation service for IBM Tivoli Composite Application Manager for WebSphere is suitable for customers with multiple mission-critical applications deployed on WebSphere Application Server.
This book explains the fundamental aspects of services engagement and Statement of Work creation. We explore in detail how to analyze the effort required for implementing the solution. We also provide several additional add-ons that you might be able to package in the implementation service.
This book is meant to be used in conjunction with Deployment Guide Series: IBM Tivoli Composite Application Manager for WebSphere V6.0, SG24-7252. We will not cover deployment in detail; we are more focused on building the service engagement package.
Table of contents
Chapter 1. IBM Tivoli Composite Application Manager for WebSphere solution offering
Chapter 2. Planning for customer engagement
Chapter 3. Demonstration of ITCAM for WebSphere
Chapter 4. Implementation of ITCAM for WebSphere service
Chapter 5. Complementary solutions for ITCAM for WebSphere engagement
Appendix A. Additional material