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IBM Redbooks

IBM WebSphere Voice Systems Solutions

An IBM Redbooks publication

Note: This is publication is now archived. For reference only.

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Published on 13 January 2003, updated 29 January 2003

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ISBN-10: 073842773X
ISBN-13: 9780738427737
IBM Form #: SG24-6884-00

Authors: Rufus Credle, Guy Kempny, Suchita Dadhich, Ekaterina Dietrich, Jiong Hu and Justin Poggioli

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    Abstract

    The WebSphere Voice Server product is a member of the IBM WebSphere software family. It provides a platform that enables the creation of voice applications through industry standards such as VoiceXML and Java. The WebSphere Voice Server facilitates the deployment of voice applications by interfacing with voice standards such as Cisco VoIP, IBM DirectTalk, and Dialogic platforms. It further aids the development of these applications by providing development tools.

    This IBM Redbooks publication discusses the functionality of WebSphere Voice Server in the context of real business environments. We introduce the voice environment and the WebSphere Voice Server. We cover in great detail the various operating platforms supported by WebSphere Voice Server (Dialogic, Cisco, and DirectTalk - also referred to as WebSphere Voice Response). The product has been further enhanced to function on both Intel and AIX systems. The book goes into some depth about this new functionality.

    Additionally, we discuss both the Software Developers Kit (SDK) and the Voice Toolkit that are available for the development of voice applications. A step-by-step approach was taken to walk through the development of a VoiceXML application utilizing both of these tools, and taking advantage of the new functions provided within them.

    Table of Contents

    Chapter 1. Voice technologies

    Chapter 2. IBM voice solutions

    Chapter 3. WebSphere Voice Server with WebSphere Voice Response for Windows, V3.1

    Chapter 4. WebSphere Voice Server with WebSphere Voice Response for AIX V3.1

    Chapter 5. Cisco telephony environment

    Chapter 6. Dialogic environment

    Chapter 7. WebSphere Voice Server for Windows 2000 with Software Developers Kit V3.1

    Chapter 8. VoiceXML application development using IBM Voice Toolkit 3.1

    Chapter 9. VoiceXML application development using WebSphere Transcoding Publisher

    Chapter 10. Voice Server language component

    Chapter 11. WebSphere Voice Server hardware environments

    Chapter 12. WebSphere Portal Technology for Voice

    Appendix A. VXML application

    Appendix B. Voice Server tool

    Appendix C. Integration of Windows 2000 and AIX

    Appendix D. Default.cff with English and German support

    Appendix E. Default.cff with distributed system support

     

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