Introducing IBM Tivoli Service Level Advisor

The IBM Tivoli Service Level Advisor Version 1.1 is a new product addressing the needs of enterprise customers. This product will be the first to integrate with other management products to provide both a mechanism to report on Service Level Management issues, and also to forecast trends to allow an enterprise to consistently sustain service levels.

The primary objective of this redbook is to introduce the new IBM Tivoli offering for defining and managing Service Level Agreements, and is targeted at the technical professional responsible for providing services in an IT organization. It can be used as a reference book for the deployment of IBM Tivoli Service Level Advisor Version 1.1, guiding you during the planning, installation, configuration, administration, troubleshooting, and general product usage phases, with focus on how to effectively deploy this product in a way that quickly generates real business value for customers.

This redbook is a valuable addition to existing product documentation and should be read in conjunction with the official product documentation, which complements some of the concepts explained in this book.

Part 1. All about IBM Tivoli Service Level Advisor
Chapter 1. Introduction
Chapter 2. IBM Tivoli Service Level Advisor general overview
Chapter 3. Implementation planning
Chapter 4. Getting IBM Tivoli Service Level Advisor up and running
Chapter 5. Administering IBM Tivoli Service Level Advisor
Chapter 6. Service level Reports with ITSLA
Chapter 7. Performance maximization techniques
Chapter 8. Troubleshooting the ITSLA
Part 2. Appendixes
Appendix A. Hints and tips for un-installing ITSLA
Appendix B. Service Management according to the ITIL
Appendix C. IBM Tivoli Service Level Advisor Databases
Appendix E. Source ETLs

• Service Level Management Using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager, SG24-6464-00
• IBM Tivoli CCMDB Implementation Recommendations, SG24-7567-00
• Implementing IBM Tivoli Service Request Manager V7.1 Service Desk, SG24-7579-00

Publish Date
19 July 2002

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Author(s)

Edson Manoel is a Software Engineer at IBM Corporation - International Technical Support Organization, Austin Center. He applies his extensive field experience as an IT Specialist to his work at the ITSO in the Systems Management area. Prior to joining the ITSO, Edson worked in the IBM Software Group as a Tivoli Technology Ambassador and in IBM Brasil Professional Services Organization as a Certified IT Specialist. He was involved in numerous projects, designing and implementing systems management solutions for IBM customers and Business Partners. Edson holds a BSc degree in Applied Mathematics from Universidade de Sao Paulo, Brazil.

• Edson Manoel

J.B. Baker is a Software Engineer for the IBM Tivoli Software Group in Research Triangle Park, North Carolina. He holds a degree in Psychology and Anthropology from the University of North Carolina at Chapel Hill. Upon graduation, he joined IBM in 1999 where he served as a Systems Administrator for the e-Business Web Content Hosting Group, until joining IBM Tivoli in 2000. He is a Cisco Certified Network Associate and is currently pursuing a Certification for Information System Security Professional (CISSP).

• J.B. Baker

Filippo Giannelli is an IT Specialist at IBM Integrated Technology Services, Italy. He has three years of experience in the Information Technology field. He has worked at IBM for three years. He holds a Masters degree in Electronic Engineering from Universita La Sapienza in Rome. His areas of expertise include the architecture and implementation of Tivoli Solutions in the Configuration and Operation area, in the Application Management area, and the Web Services, Management area.

• Filippo Giannelli

Frans Sadie is an Advisory IT Specialist at IBM Integrated Technology Services, South Africa. He has six years of experience in the Information Technology field. He holds a Bachelors of Commerce degree in Industrial Psychology from the Rand Afrikaans University and a Honours Bachelors of Commerce Degree in Business Management from the University of South Africa. His areas of expertise include the architecture, design, and implementation of Tivoli systems management solutions, as well as business process design and re-engineering. His product experience includes the Tivoli Core products and the Tivoli Manager forÓ product suite on the AIX and Windows platforms. He is a Certified Tivoli Consultant in Tivoli Framework, Tivoli Inventory, and Tivoli Distributed Monitoring.

• Frans Sadie

Sarie Weber is an IT Specialist from Pretoria, South Africa. She joined IBM South Africa in 1997 and is currently working in IBM Integrated Technology Services. She has experience in the Information Technology field. She holds a Honours BSc degree in Computer Science from the Potchefstroom University. Her areas of expertise include the Tivoli range of core products, AIX, and Windows. She is certified in Tivoli Framework, Tivoli Distributed Monitoring, and Tivoli Inventory.

• Sarie Weber

ISBN

0738427063

IBM Form Number
SG24-6611-00

Number of pages
462