When a business experiences a problem with their IT systems the impact can be devastating. It therefore becomes critical to have the information, tools, and support available to help identify the type, source, cause, and solution.
This IBM Redpaper describes the general problem determination methodology and how it applies to a WebSphere Application Server for z/OS environment.
We review the skills necessary for WebSphere for z/OS problem determination and provide information to assist you when communicating with IBM support.
We also provide you with additional information and resources all aimed at helping you find solutions to your IT systems' problems.
Table of contents
Chapter 1. Problem determination methodology
Chapter 2. Contacting IBM: Information
Chapter 3. Information sources
Appendix A. Messages and codes