Today’s customers expect an efficient, personalized, high-quality experience every time they connect with a company. This new reality puts additional pressure on companies in this highly competitive and quickly changing business environment. At the same time, companies have an ongoing mandate to manage costs, improve productivity, and increase revenue.
Cincom Synchrony offers an innovative, cost-efficient way to overcome these challenges. Synchrony is a powerful software application that helps customer care centers provide smarter, streamlined experiences that deliver intended results. It can support simple to complex, cross-channel interactions that use multiple back-end applications.
The Cincom Synchrony solution empowers a customer experience transformation that makes each interaction a unique, personal, conversational collaboration with the customer. This solution combines intelligent and adaptive guidance, a customer-centric desktop, and interaction automation to guide smarter interactions for optimal customer experiences and outcomes.
This IBM® Redguide™ publication highlights how the Cincom Synchrony solution adds value to customer interactions and relationships. This guide includes a high-level overview of the solution architecture and shows how it is integrated with IBM Industry Frameworks. It also provides a real-world scenario of how adaptive guidance addresses common healthcare requirements.
Table of contents
Business value of Cincom Synchrony
The Cincom Synchrony solution
Cincom and IBM
Scenario: Healthcare chronic treatment plan