Smarter Cities Series: Introducing the IBM City Operations and Management Solution

An operations center is an intelligent tool that a city uses to manage and improve its operations by providing access to information and various capabilities. A city has two distinct types of operations centers: a cross-domain operations center (CDOC) and a domain-specific
operations center (DSOC):

• A cross-domain operations center provides a holistic view of the city by allowing access to information and data collected from a shared information space.
  
• A domain-specific operations center supports a specific city domain and provides officials access to applications and data related to that domain.
  

The objective of most cities is to facilitate a safe, strong, healthy, and progressive environment both socially and economically. The CDOC keeps city officials informed, prevents issues, and helps manage a spectrum of events that occur in the city. The CDOC helps ensure that the best possible response to events is executed by analyzing all the information pertinent to an event and determining the impact on the city. Depending on size or impact, some events can affect multiple domains. The CDOC aids in significantly reducing the impact of events on the city and city domains.

This IBM Redguide™ publication helps city officials and IT architects understand the technical principles of a city operations center. This guide introduces the core value proposition of an automated operations center. In the context of this guide, an operations center is an intelligent tool that provides access to information and capabilities, enabling city officials to manage and improve its operations. This guide describes the capabilities that an operations center provides to a city.

To understand the broader picture of IBM Smarter Cities™, see the IBM Redbooks® publication, "Smarter Cities Series: A Foundation for Understanding IBM Smarter Cities," REDP-4733.

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Publish Date
18 May 2011

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Author(s)

Michael Cosgrove is a Business Development Project Manager in the World Wide Business Intelligence Enablement team based in Dublin, Ireland. Michael joined IBM 12 years ago through the acquisition of Lotus Software, where he worked in technical engineering and software release management roles. Michael's areas of expertise include business transformation, business intelligence system design, and technical opportunity realization. He has a Higher Diploma in Electronic Engineering and a Bachelor of Business Studies degree.

• Michael Cosgrove

Wim Harthoorn is a Solutions Architect with IBM Tivoli, based in London, England. He is currently engaged in adapting event and performance management solutions in the telecommunications domain and for other sectors, such as electrical grids, transport and retail. He joined IBM in the Micromuse acquisition in 2006, where he designed service assurance solutions for mobile telecommunications companies, and had also worked for Ericsson. Wim also spent 14 years in network management and support roles with the Sun Alliance insurance group in the U.K. He has been evaluating, designing, and implementing network management solutions since the early 1990s.

• Wim Harthoorn

John Hogan is a Senior Technical Staff Member of the IBM Software Group and the chief architect for Smarter Cities. He was instrumental in developing operation centers and the Government Industry Framework and has contributed to various Smarter City solutions. During his 12-year career at IBM, John has designed and deployed IT systems management for numerous aerospace, finance, and industrial clients. He has a Master of Science (MS) degree in Management Information Systems from the University of Arizona.

• John Hogan

Ruqsana Jabbar is an Open Group Master Certified IT Architect. She is the Solution Architect for the operations center solution. She is currently engaged with customers in creating the Smarter City architecture vision and executing that vision. Ruqsana has over 15 years of experience in the IT industry in which she created the enterprise architecture vision and architecting solutions for various industries, using SOA principles, business process management and optimization, and complex systems integration. She has a Bachelor of Engineering degree and an MS degree in Computer Science.

• Ruqsana Jabbar

Michael Kehoe is the Smarter Cities Product Manager for Industry Solution organization for IBM Software Group. His product management responsibility includes solutions to support a city (water, energy, transport, public safety, buildings, and city operation center). Since joining IBM in 1997, he has worked in manufacturing, engineering, IT, emerging business opportunities, and technical strategy. His areas of expertise include industrial control, business intelligence system design, business strategy, and technical opportunity realization. Michael has a Bachelor of Science (BS) degree in Electrical Engineering from Trinity University Dublin and holds a Master of Business Administration (MBA) degree from the Open University.

• Michael Kehoe

John Meegan is a senior member of the IBM Software Group Strategy and Technology group, in the IBM Software Group Standards organization. He is currently focused on establishing IBM Smarter City initiative standards. Previously, he spent several years developing the IBM Software Group open source strategy, working with both customers and industry consultants to communicate and refine the strategy. He also spent several years in the Software Group Strategy organization, where he contributed to the initial IBM strategy for web application servers, leading to the launch of the IBM WebSphere product family. He received a Bachelor of Arts (BA) degree in Computer Science from Columbia University.

• John Meegan

Pam Nesbitt is a Senior Technical Staff Member at IBM. She is currently on assignment in Corporate Technology, where she facilitates assessments for the Technology Team, advising on the technical strategy for IBM hardware, software, and services businesses. Her recent work has centered around operationalizing the IBM Smarter Cities technical strategy, helping define sales technical enablement and alignment of business and technical strategies. Her previous activities include software development and solutions delivery to clients. Pam has presented at numerous international conferences and has published articles in several industry journals. She is an IBM Master Inventor and has 108 patents issued and pending with the USPTO. She holds a BS degree in Neurobiology and Behavior from Cornell University and Master in Computer and Information Science degree from Cleveland State University.

• Pam Nesbitt

ISBN

0738450030

IBM Form Number
REDP-4734-00

Number of pages
26