An operations center is an intelligent tool that a city uses to manage and improve its operations by providing access to information and various capabilities. A city has two distinct types of operations centers: a cross-domain operations center (CDOC) and a domain-specific
operations center (DSOC):
- A cross-domain operations center provides a holistic view of the city by allowing access to information and data collected from a shared information space.
- A domain-specific operations center supports a specific city domain and provides officials access to applications and data related to that domain.
The objective of most cities is to facilitate a safe, strong, healthy, and progressive environment both socially and economically. The CDOC keeps city officials informed, prevents issues, and helps manage a spectrum of events that occur in the city. The CDOC helps ensure that the best possible response to events is executed by analyzing all the information pertinent to an event and determining the impact on the city. Depending on size or impact, some events can affect multiple domains. The CDOC aids in significantly reducing the impact of events on the city and city domains.
This IBM Redguide™ publication helps city officials and IT architects understand the technical principles of a city operations center. This guide introduces the core value proposition of an automated operations center. In the context of this guide, an operations center is an intelligent tool that provides access to information and capabilities, enabling city officials to manage and improve its operations. This guide describes the capabilities that an operations center provides to a city.
To understand the broader picture of IBM Smarter Cities™, see the IBM Redbooks® publication, "Smarter Cities Series: A Foundation for Understanding IBM Smarter Cities," REDP-4733.
Table of contents
Creating a holistic view of the city
Operations center capabilities and value add
Defining the CDOC
Event management within the CDOC
Key concepts of the CDOC
User interface and experience