This IBM Redpaper discusses how to integrate IBM Sales Center for WebSphere Commerce with a Computer Telephony Integration system that uses Java Telephony Application Programming Interface (JTAPI). This technology enables the Sales Center to identify a caller based on their phone number, and access customer-related information. This Redpaper also provides a demonstration using Cisco JTAPI sample code and provides necessary information to design, develop, deploy, and customize applications.
This Redpaper is a derivative of the IBM Redbooks publication Deploying and Customizing IBM Sales Center for WebSphere Commerce V6, SG24-7249.
Table of contents
Chapter 1. CTI overview
Chapter 2. Understanding Java Telephony Application Programming Interface
Chapter 3. JTAPI and CTI environment
Chapter 4. How to integrate JTAPI into IBM Sales Center
Chapter 5. IBM Sales Center and JTAPI production environment
Appendix A. Additional material