IBM WebSphere Voice Server V5.1.2/V5.1.3 and Cisco Customer Voice Portal V3.1: An Interoperability Guide

An IBM Redpaper publication

Published 10 May 2006, updated 15 May 2006

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IBM Form #: REDP-4025-00
(390 pages)

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Authors: James Chamberlain, Guy Kempny, Jeff Wolfeld, Peter Taylor, Bill Barrus, Vance Vagell

Abstract

We wrote this IBM Redpaper to be an interoperability guide for integrating WebSphere Voice Server for Multiplatforms V5.1.2/V5.1.3 and Cisco Customer Voice Portal V3.1. We give you a broad understanding of how open standards like VoiceXML, Media Resource Control Protocol (MRCP), Speech Recognition Grammar Specification (SRGS) and Speech Synthesis Markup Language (SSML) are used.

In this paper, we consider best practices as applied to Voice User Interface (VUI) design. We implement and deploy a simple voice-enabled application using Cisco Customer Voice Portal that will interoperate with WebSphere Voice Server V5.1.2/V5.1.3.

We demonstrate how to develop, test, and deploy a simple voice-enabled application using the VoiceXML markup language. We also demonstrate the use of Automatic Speech Recognition (ASR) and Text to Speech (TTS) voice technologies through examples.

With this paper, you can tailor and configure WebSphere Voice Server and Cisco Customer Voice Portal to interoperate in simple and complex topologies.

We assume you have a basic knowledge of Interactive Voice Response (IVR) systems and voice-enablement of applications using VoiceXML, Cisco Customer Voice Portal, WebSphere Voice Server, and WebSphere Application Server.

Table of contents

Chapter 1. Introduction
Chapter 2. Basic deployment solution for Cisco CVP V3.1 and WebSphere Voice Server V5.1.3
Chapter 3. Advanced deployment solution for Cisco CVP V3.1 and WebSphere Voice Server V5.1.3
Chapter 4. Developing voice applications with Cisco CVP V3.1 Studio
Chapter 5. Testing and troubleshooting
Appendix A. Cisco Router Configurations
Appendix B. Additional material

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