IBM WebSphere Voice Server V5.1.1 and V5.1.2 products leverage the power of IBM WebSphere Application Server, the IBM flagship product and leader in the industry. WebSphere Voice Server V5.1 is the first release of a novel (patent pending) architecture for speech servers, based on WebSphere Application Server. Add the power of the Java 2 Enterprise Edition platform, including the runtime, services, and container management, and the result is a powerful speech server that integrates into existing IT infrastructures.
WebSphere Voice Response for AIX V4.2, with the WebSphere Voice Server Connector software, delivers next generation voice processing that meets advanced call-routing and voice self-service needs for a contact center enterprise. It uses standard IBM Quad Digital Trunk Telephony Adapter (DTTA) or Digital Trunk Extended Adapter (DTEA) hardware for telephony support and a VoiceXML V2.1 compliant browser for application programming interfaces.
This IBM Redpaper is a guide for integrating IBM WebSphere Voice Server V5.1.1 and V5.1.2 and WebSphere Voice Response for AIX V4.2. It explains how to tailor and configure WebSphere Voice Server and WebSphere Voice Response in simple and complex topologies. It shows how to implement and deploy a simple voice-enabled application and presents best practices as applied to the Voice User Interface design. In addition, this paper explains how to develop, test, and deploy a simple voice-enabled application using VoiceXML. It demonstrates how to use automatic speech recognition and text-to-speech voice technologies.
Table of contents
Chapter 1. Introduction to IBM WebSphere Voice products
Chapter 2. Architecture and deployment concepts
Chapter 3. Requirements, installation, and configuration
Chapter 4. Testing our installation
Appendix A. Sample code