IBM WebSphere Voice Server for Multiplatforms V5.1.1/V5.1.2 and Genesys Voice Platform: An Interoperability Guide

An IBM Redpaper publication



Abstract

IBM's next generation WebSphere Voice Server V5.1.1 and V5.1.2 products leverage the power of IBM WebSphere Application Server. No other speech server in the industry can match the on demand capabilities that WebSphere Voice Server is able to provide as a result of it’s WebSphere Application Server base. We wrote this IBM Redpaper to be an interoperability guide for integrating Websphere Voice Server V5.1.1/V5.1.2 and the Genesys Voice Platform.

In this IBM Redpaper, we consider best practices as applied to Voice User Interface (VUI) design. We implement and deploy a simple voice-enabled application using the Genesys Voice Platform and WebSphere Voice Server V5.1.1/V5.1.2.

We will demonstrate how to develop, test, and deploy a simple voice-enabled application using the VoiceXML markup language. We also demonstrate the use of Automatic Speech Recognition (ASR) and Text to Speech (TTS) voice technologies through examples.

With this paper, you can tailor and configure WebSphere Voice Server and the Genesys Voice Platform in basic and advanced topologies.

We assume a basic knowledge of Interactive Voice Response (IVR) systems and voice-enablement of applications using VoiceXML, Genesys Voice Platform, and WebSphere Voice Server.

Table of contents

Chapter 1. Introduction
Chapter 2. Requirements, planning, and installation
Chapter 3. Developing voice-enabled applications
Chapter 4. Known issues
Chapter 5. Troubleshooting



Profile

Publish Date
02 November 2005


Rating: Not yet rated


Author(s)

IBM Form Number
REDP-4002-00

Number of pages
150