This IBM Redpaper is an interoperability guide for integrating WebSphere Voice Server V5.1.1/V5.1.2 and Avaya Interactive Response V1.3. We give you a broad understanding of how open standards like VoiceXML, Media Resource Control Protocol (MRCP), Speech Recognition Grammar Specification (SRGS), and Speech Synthesis Markup Language (SSML) are used.
In this Redpaper, we consider the best practices applied to Voice User Interface (VUI) design. We implement and deploy a simple voice-enabled application using Avaya Interactive Response that will interoperate with WebSphere Voice Server V5.1.1/V5.1.2.
We demonstrate how to develop, test, and deploy a simple voice-enabled application using the VoiceXML markup language.
We also demonstrate the use of Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) voice technologies through examples.
With this Redpaper, you can tailor and configure WebSphere Voice Server and Avaya Interactive Response to interoperate in simple and complex topologies.
We assume you have a basic knowledge of Interactive Voice Response (IVR) systems and voice-enablement of applications using VoiceXML, Avaya Interactive Response, WebSphere Voice Server, and WebSphere Application Server,
Table of contents
Chapter 1. Introduction
Chapter 2. Prerequisites and installation planning
Chapter 3. Developing voice-enabled applications
Chapter 4. Testing and troubleshooting
Appendix A. Sample code
Appendix B. Additional material