ITIL Capacity Management

An IBM Press book

Book details

by Larry Klosterboer

Published: 22 Feb 2011
ISBN: 978-0-13-706592-9

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Drawing on his extensive ITIL experience, Larry Klosterboer covers all facets of ITIL-based capacity management, and offers proven solutions to the challenges IT organizations encounter in implementation. He presents expert guidance on accurately projecting demand and growth, planning and staffing, tool selection, process implementation, and much more.

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