Implementing ITIL Configuration Management

An IBM Press book

Book details

by Larry Klosterboer

Published: 28 Dec 2007
ISBN: 978-0-13-138565-8

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Now, there’s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way.
 
You’ll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage. Throughout, Klosterboer demystifies ITIL’s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment.

Podcasts

Larry Klosterboer discusses with Robin Yearsley, an experienced ITIL Manager's Qualified Service Management Consultant, how to overcome challenges associated with planning and implementing ITIL Configuration Management. In Part 1 they discuss planning, while Part 2 focuses on the implementation process, populating the CMDB, choosing a pilot, and communication & enterprise roll-out.

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