Service Management

IBM Press books catalog

Book details

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ITIL Capacity Management


by Larry Klosterboer
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The Business of IT: How to Improve Service and Lower Costs


by Robert Ryan, Tim Raducha-Grace.
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Implementing ITIL Change and Release Management


by Larry Klosterboer
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Implementing ITIL Configuration Management


by Larry Klosterboer

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This free book preview contains Chapter 4: Principles of Decision Management Systems from Decision Management Systems: A Practical Guide to Using Business Rules and Predictive Analytics by James Taylor, as well as the book’s Table of Contents, Preface, and Forewords by Deepak Advani and Pierre Haren.




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