Service Management

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	ITIL Capacity Management by Larry Klosterboer
	The Business of IT: How to Improve Service and Lower Costs by Robert Ryan, Tim Raducha-Grace.
	Implementing ITIL Change and Release Management by Larry Klosterboer
	Implementing ITIL Configuration Management by Larry Klosterboer

Our free XPages eSampler offers chapters from three books on topics including Beyond View Basics, Working with the Console, and Dojo Made Easy

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Our free Service Management eSampler offers chapters from six titles on topics including ITIL, CMDB Integration, and IT Performance Management

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This free book preview contains Chapter 4: Principles of Decision Management Systems from Decision Management Systems: A Practical Guide to Using Business Rules and Predictive Analytics by James Taylor, as well as the book’s Table of Contents, Preface, and Forewords by Deepak Advani and Pierre Haren.

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Listen in as top Business Intelligence expert and author Mike Biere provides a blueprint for creating winning BI strategies and infrastructure, and maximizing the value of information throughout the enterprise.

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