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IBM SmartCloud Control Desk Solution Overview
IT Service Management

Solution Guide, published 12 Dec 2013

IBM® SmartCloud™ Control Desk is an industry leading IT Service Management Solution, capable to provide a single solution to your multivendor, multi platform IT environments. With todays dynamic and changing IT environment, where virtualization and cloud have provided additional complexities to IT, and with the increasing access of non IT users to the organization’s systems, IT needs to provide the means for adequate IT management, while providing value. All these objectives can be achieved while leveraging IBM SmartCloud Control Desk, a single platform that is easy to install maintain and ... [more]


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IT Service Management Best Practices Using IBM SmartCloud Control Desk
IT Service Management

Redbooks, published 12 Dec 2013

SmartCloud Control Desk is a comprehensive IT Asset and Service Management solution that helps reduce cost and minimize service disruptions. It does so through automated service request handling, efficient change management, and optimized asset lifecycle management across IT and enterprise domains. SmartCloud Control Desk helps to reduce total cost of ownership by using one unified solution to license, install, and manage multiple ITIL processes under one price point. It can also help reduce business risk by using advanced impact analysis and defining automated change procedures that ensure ... [more]


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IBM SmartCloud Control Desk: High Availability and Disaster Recovery Configurations
IT Service Management

Solution Guide, published 6 May 2013

In today’s global environment, more organizations must reduce their downtime to the minimum possible and achieve continuous availability of their systems. Products that are based on the IBM® Tivoli® Process Automation Engine, such as IBM Maximo® Asset Management, IBM Maximo Industry Solutions, and IBM SmartCloud® Control Desk, often play a role in such environments, and thus also have continuous availability requirements. As part of this situation, it is important to understand the high availability (HA) and disaster recovery (DR) capabilities of IBM SmartCloud Control Desk and IBM Maximo ... [more]


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Migration Use Cases with the Migration Manager Version 7.5
IT Service Management

Redbooks, published 22 Mar 2013

By using the Migration Manager, you can migrate configuration content from one production environment to another. The typical use is to migrate configuration content from a development environment to a test environment and then on to production for the Tivoli® process automation engine and its applications, such as IBM® SmartCloud® Control Desk. The goal of migration is to ensure that your production environment fully meets the needs of your users. This IBM Redbooks® publication is an update of the existing book Migration Use Cases with the Migration Manager, SG24-7906 and covers the most ... [more]


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High Availability and Disaster Recovery Configurations for IBM SmartCloud Control Desk and IBM Maximo Products
IT Service Management

Redbooks, published 28 Feb 2013

In today’s global environment, more and more organizations need to reduce their downtime to the minimum possible and look for continuous availability of their systems. Products based on the IBM® Tivoli® Process Automation Engine (TPAE), such as IBM Maximo® Asset Management, Maximo Industry Solutions, and IBM SmartCloud™ Control Desk, often play a role in such environments and thus also have continuous availability requirements. As part of that, it is important to understand the High Availability (HA) and Disaster Recovery (DR) capabilities of IBM SmartCloud Control Desk and IBM Maximo ... [more]


The above is a list of IBM Redbooks and Redpapers on IT Service Management, showing most recently published first. Most of these publications are available in Adobe PDF format and may be viewed online or downloaded for offline viewing and printing. Read our How to buy page for details on how to order a bound hardcopy.



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