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Certification Guide Series: IBM Tivoli Business Service Manager V4.1.1 Implementation
IT Service Management

Redbooks, published 27 Sep 2009

This IBM® Redbooks® publication is a study guide for the IBM Tivoli® Business Service Manager V4.1.1 certification test. It is aimed at IT professionals who want to be an IBM Certified Professional for this product. The IBM Tivoli Business Service Manager V4.1.1 implementation test is offered through the IBM Professional Certification program. It is designed to validate the skills required of technical professionals who work in the implementation and deployment of IBM Tivoli Business Service Manager V4.1.1. This book provides the necessary information for understanding the subject matter. It ... [more]


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Integration Guide for IBM Tivoli Service Request Manager V7.1
IT Service Management

Redbooks, published 5 Sep 2008, last updated 25 Sep 2009

IBM Tivoli Service Request Manager V7.1 provides a unified and integrated approach for handling all aspects of service requests to enable a one-touch IT service experience, backed up by an optimized delivery and support process. It is a powerful solution that closely aligns business and IT operations, which improves IT service support and delivery performance. This IBM Redbooks publication is an integration guide for IBM Tivoli Service Request Manager V7.1. We describe all major integration scenarios: - Event Management - IBM Lotus Sametime Connect - Change and Configuration Management ... [more]


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Certification Guide Series: IBM Tivoli Netcool/Webtop V2.0 Implementation
IT Service Management

Redbooks, published 25 Sep 2009

This IBM® Redbooks® publication is a study guide for the IBM Tivoli® Netcool®/Webtop V2.0 implementation certification test. It is aimed at the IT professional who wants to be an IBM Certified Professional for this product. The IBM Tivoli Netcool/Webtop V2.0 certification test is offered through the IBM Professional Certification program. It is designed to validate the skills required of technical professionals who work in the implementation and deployment of IBM Tivoli Netcool/Webtop V2.0. This book provides the necessary information for understanding the subject matter. It includes sample ... [more]


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Certification Study Guide Series: IBM Tivoli Monitoring V6.2
IT Service Management

Redbooks, published 28 May 2008, last updated 16 Sep 2009

This IBM Redbooks® publication is a study guide for IBM Tivoli Monitoring Version 6.2 and is aimed at the people who want to get an IBM Professional Certification for this product. The IBM Tivoli Monitoring Version 6.2 Certification, offered through the Professional Certification Program from IBM, is designed to validate the skills required of technical professionals who work in the implementation of the IBM Tivoli Monitoring Version 6.2 product. This book provides a combination of theory and practical experience needed for a general understanding of the subject matter. It also provides ... [more]


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Certification Guide Series: IBM Tivoli Netcool/OMNIbus V7.2 Implementation
IT Service Management

Redbooks, published 11 Sep 2009

This IBM® Redbooks® publication is a study guide for the IBM Tivoli Netcool/OMNIbus V7.2 implementation certification test. It is aimed at the IT professional who wants to be an IBM Certified Professional for this product. The IBM Tivoli Netcool/OMNIbus V7.2 certification test is offered through the IBM Professional Certification program. It is designed to validate the skills required of technical professionals who work in the implementation and deployment of IBM Tivoli Netcool/OMNIbus V7.2. This book provides the necessary information for understanding the subject matter. It includes sample ... [more]


The above is a list of IBM Redbooks and Redpapers on IT Service Management, showing most recently published first. Most of these publications are available in Adobe PDF format and may be viewed online or downloaded for offline viewing and printing. Read our How to buy page for details on how to order a bound hardcopy.



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