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IBM Tivoli Change and Configuration Management Database (CCMDB) V7.2.1 Implementation Guide
IT Service Management

Redbooks, published 13 Dec 2010

The IBM® Tivoli® Change and Configuration Management Database (CCMDB) is one of the key components of the IBM Service Management (ISM) strategy. It is the foundation for automating and supporting change and configuration management processes as described by the Information Technology Infrastructure Library (ITIL®). These process solutions provide best practice implementations of processes based not only on ITIL, but on the IBM Process Reference Model for IT™ and other standards as well. This IBM Redbooks® publication provides information that can be used by clients, partners, or IBM field ... [more]


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Integrating Tivoli Products
IT Service Management

Redbooks, published 9 Dec 2009, last updated 2 Nov 2010

This IBM® Redbooks® publication attempts to provide a broad view of how Tivoli® system management products work together for use in several common scenarios. Seamless integration must be achieved for operation personnel to work with the solution. This integration is necessary to ensure that the product can be used easily by the user. Product integration contains multiple dimensions. We evaluate the implementation of the following areas: - Security integration provides authentication to users from a single repository and a single login to multiple applications. - Navigation integration allows ... [more]


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Integration Guide for IBM Tivoli Netcool/OMNIbus, IBM Tivoli Network Manager, and IBM Tivoli Netcool Configuration Manager
IT Service Management

Redbooks, published 21 Oct 2010

This IBM® Redbooks® publication covers the integration scenarios for IBM Tivoli® Network Manager, IBM Tivoli Netcool/OMNIbus, and IBM Tivoli Netcool® Configuration Manager. These three products working together provide a comprehensive solution for network and event management, and network configuration management, within the context of service availability and performance management. Tivoli Network Manager and Tivoli Netcool/OMNIbus are long established products in the IBM portfolio. Tivoli Netcool Configuration Manager (from the Intellident acquisition) is a new product in the portfolio and ... [more]


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IBM Tivoli Asset Management for IT Portfolio Overview
IT Service Management

Redbooks, published 4 Sep 2007, last updated 15 Jul 2010

This IBM Redbooks publication provides an overview of the IBM Tivoli Asset Management for IT portfolio. The portfolio is made up of the three primary products, IBM Tivoli Asset Management for IT, IBM Tivoli License Compliance Manager for z/OS, and IBM Tivoli License Compliance Manager. By using these products together, you can implement a comprehensive IT asset management solution. This book provides a functional overview of each of the products in the portfolio and also provides example scenarios of how they can be used to address IT asset management disciplines. The IBM Tivoli Asset ... [more]


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Implementing IBM Tivoli Service Request Manager V7.1 Service Desk
IT Service Management

Redbooks, published 13 Aug 2008, last updated 14 Jun 2010

IBM Tivoli Service Request Manager V7.1 provides a unified and integrated approach in dealing with all aspects of service requests to enable a "one-touch" IT service experience, backed up by an optimized delivery and support process. It is a powerful solution that closely aligns IT operations and the business, improving IT service support and delivery performance. This book provides information that can be used by clients, Business Partners, or IBM field personnel who are looking to engage in an effort to implement ITIL based Service Desk processes in an enterprise environment utilizing the ... [more]


The above is a list of IBM Redbooks and Redpapers on IT Service Management, showing most recently published first. Most of these publications are available in Adobe PDF format and may be viewed online or downloaded for offline viewing and printing. Read our How to buy page for details on how to order a bound hardcopy.



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