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IBM SmartCloud Control Desk: High Availability and Disaster Recovery Configurations
IT Service Management

Solution Guide, published 6 May 2013

In today’s global environment, more organizations must reduce their downtime to the minimum possible and achieve continuous availability of their systems. Products that are based on the IBM® Tivoli® Process Automation Engine, such as IBM Maximo® Asset Management, IBM Maximo Industry Solutions, and IBM SmartCloud® Control Desk, often play a role in such environments, and thus also have continuous availability requirements. As part of this situation, it is important to understand the high availability (HA) and disaster recovery (DR) capabilities of IBM SmartCloud Control Desk and IBM Maximo ... [more]


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Migration Use Cases with the Migration Manager Version 7.5
IT Service Management

Redbooks, published 22 Mar 2013

By using the Migration Manager, you can migrate configuration content from one production environment to another. The typical use is to migrate configuration content from a development environment to a test environment and then on to production for the Tivoli® process automation engine and its applications, such as IBM® SmartCloud® Control Desk. The goal of migration is to ensure that your production environment fully meets the needs of your users. This IBM Redbooks® publication is an update of the existing book Migration Use Cases with the Migration Manager, SG24-7906 and covers the most ... [more]


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High Availability and Disaster Recovery Configurations for IBM SmartCloud Control Desk and IBM Maximo Products
IT Service Management

Redbooks, published 28 Feb 2013

In today’s global environment, more and more organizations need to reduce their downtime to the minimum possible and look for continuous availability of their systems. Products based on the IBM® Tivoli® Process Automation Engine (TPAE), such as IBM Maximo® Asset Management, Maximo Industry Solutions, and IBM SmartCloud™ Control Desk, often play a role in such environments and thus also have continuous availability requirements. As part of that, it is important to understand the High Availability (HA) and Disaster Recovery (DR) capabilities of IBM SmartCloud Control Desk and IBM Maximo ... [more]


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Migration Use Cases with the Migration Manager
IT Service Management

Redbooks, published 21 Jan 2011, last updated 23 May 2011

The Migration Manager enables you to migrate configuration content from one production environment to another. The typical use is to migrate configuration content from a development environment to a test environment and then on to production for the Tivoli® process automation engine and its applications, such as IBM® Tivoli Change and Configuration Management Database (CCMDB) and IBM Tivoli Service Request Manager®. The goal of migration is to ensure that your production environment fully meets the needs of your users. This IBM Redbooks® publication covers the most common migration use cases ... [more]


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Tivoli Integration Scenarios
IT Service Management

Redbooks, published 11 Jan 2011

This IBM® Redbooks® publication provides a broad view of how Tivoli® system management products work together in several common scenarios. You must achieve seamless integration for operations personnel to work with the solution. This integration is necessary to ensure that the product can be used easily by the users. Product integration contains multiple dimensions, such as security, navigation, data and task integrations. Within the context of the scenarios in this book, you see examples of these integrations. The scenarios implemented in this book are largely based on the input from the ... [more]


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Deployment Guide Series: IBM Tivoli Application Dependency Discovery Manager V7.1
IT Service Management

Redbooks, published 27 Aug 2008, last updated 7 Jan 2011

In this IBM® Redbooks® publication, we describe the capabilities and ways to use the IBM Tivoli® Application Dependency Discovery Manager (TADDM). It is becoming critical for enterprises to track the IT resources in their environment and, more importantly, the dependencies of their business applications on various components. TADDM provides rich capabilities that discover the components of a complex infrastructure and their interdependencies. In this book, we provide insight into the TADDM V7.1 capabilities and architecture. We include recommended procedures for installing and configuring ... [more]


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IBM Tivoli Change and Configuration Management Database (CCMDB) V7.2.1 Implementation Guide
IT Service Management

Redbooks, published 13 Dec 2010

The IBM® Tivoli® Change and Configuration Management Database (CCMDB) is one of the key components of the IBM Service Management (ISM) strategy. It is the foundation for automating and supporting change and configuration management processes as described by the Information Technology Infrastructure Library (ITIL®). These process solutions provide best practice implementations of processes based not only on ITIL, but on the IBM Process Reference Model for IT™ and other standards as well. This IBM Redbooks® publication provides information that can be used by clients, partners, or IBM field ... [more]


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Integrating Tivoli Products
IT Service Management

Redbooks, published 9 Dec 2009, last updated 2 Nov 2010

This IBM® Redbooks® publication attempts to provide a broad view of how Tivoli® system management products work together for use in several common scenarios. Seamless integration must be achieved for operation personnel to work with the solution. This integration is necessary to ensure that the product can be used easily by the user. Product integration contains multiple dimensions. We evaluate the implementation of the following areas: - Security integration provides authentication to users from a single repository and a single login to multiple applications. - Navigation integration allows ... [more]


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Integration Guide for IBM Tivoli Netcool/OMNIbus, IBM Tivoli Network Manager, and IBM Tivoli Netcool Configuration Manager
IT Service Management

Redbooks, published 21 Oct 2010

This IBM® Redbooks® publication covers the integration scenarios for IBM Tivoli® Network Manager, IBM Tivoli Netcool/OMNIbus, and IBM Tivoli Netcool® Configuration Manager. These three products working together provide a comprehensive solution for network and event management, and network configuration management, within the context of service availability and performance management. Tivoli Network Manager and Tivoli Netcool/OMNIbus are long established products in the IBM portfolio. Tivoli Netcool Configuration Manager (from the Intellident acquisition) is a new product in the portfolio and ... [more]


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IBM Tivoli Asset Management for IT Portfolio Overview
IT Service Management

Redbooks, published 4 Sep 2007, last updated 15 Jul 2010

This IBM Redbooks publication provides an overview of the IBM Tivoli Asset Management for IT portfolio. The portfolio is made up of the three primary products, IBM Tivoli Asset Management for IT, IBM Tivoli License Compliance Manager for z/OS, and IBM Tivoli License Compliance Manager. By using these products together, you can implement a comprehensive IT asset management solution. This book provides a functional overview of each of the products in the portfolio and also provides example scenarios of how they can be used to address IT asset management disciplines. The IBM Tivoli Asset ... [more]


The above is a list of IBM Redbooks and Redpapers on IT Service Management, showing most recently published first. Most of these publications are available in Adobe PDF format and may be viewed online or downloaded for offline viewing and printing. Read our How to buy page for details on how to order a bound hardcopy.



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