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IBM SmartCloud Control Desk: High Availability and Disaster Recovery Configurations
IT Service Management

Solution Guide, published 6 May 2013

In today’s global environment, more organizations must reduce their downtime to the minimum possible and achieve continuous availability of their systems. Products that are based on the IBM® Tivoli® Process Automation Engine, such as IBM Maximo® Asset Management, IBM Maximo Industry Solutions, and IBM SmartCloud® Control Desk, often play a role in such environments, and thus also have continuous availability requirements. As part of this situation, it is important to understand the high availability (HA) and disaster recovery (DR) capabilities of IBM SmartCloud Control Desk and IBM Maximo ... [more]


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Migration Use Cases with the Migration Manager Version 7.5
IT Service Management

Redbooks, published 22 Mar 2013

By using the Migration Manager, you can migrate configuration content from one production environment to another. The typical use is to migrate configuration content from a development environment to a test environment and then on to production for the Tivoli® process automation engine and its applications, such as IBM® SmartCloud® Control Desk. The goal of migration is to ensure that your production environment fully meets the needs of your users. This IBM Redbooks® publication is an update of the existing book Migration Use Cases with the Migration Manager, SG24-7906 and covers the most ... [more]


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High Availability and Disaster Recovery Configurations for IBM SmartCloud Control Desk and IBM Maximo Products
IT Service Management

Redbooks, published 28 Feb 2013

In today’s global environment, more and more organizations need to reduce their downtime to the minimum possible and look for continuous availability of their systems. Products based on the IBM® Tivoli® Process Automation Engine (TPAE), such as IBM Maximo® Asset Management, Maximo Industry Solutions, and IBM SmartCloud™ Control Desk, often play a role in such environments and thus also have continuous availability requirements. As part of that, it is important to understand the High Availability (HA) and Disaster Recovery (DR) capabilities of IBM SmartCloud Control Desk and IBM Maximo ... [more]


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Migration Use Cases with the Migration Manager
IT Service Management

Redbooks, published 21 Jan 2011, last updated 23 May 2011

The Migration Manager enables you to migrate configuration content from one production environment to another. The typical use is to migrate configuration content from a development environment to a test environment and then on to production for the Tivoli® process automation engine and its applications, such as IBM® Tivoli Change and Configuration Management Database (CCMDB) and IBM Tivoli Service Request Manager®. The goal of migration is to ensure that your production environment fully meets the needs of your users. This IBM Redbooks® publication covers the most common migration use cases ... [more]


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Tivoli Integration Scenarios
IT Service Management

Redbooks, published 11 Jan 2011

This IBM® Redbooks® publication provides a broad view of how Tivoli® system management products work together in several common scenarios. You must achieve seamless integration for operations personnel to work with the solution. This integration is necessary to ensure that the product can be used easily by the users. Product integration contains multiple dimensions, such as security, navigation, data and task integrations. Within the context of the scenarios in this book, you see examples of these integrations. The scenarios implemented in this book are largely based on the input from the ... [more]


The above is a list of IBM Redbooks and Redpapers on IT Service Management, showing most recently published first. Most of these publications are available in Adobe PDF format and may be viewed online or downloaded for offline viewing and printing. Read our How to buy page for details on how to order a bound hardcopy.



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