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IBM Service Management Suite for z/OS with Service Management Unite
IT Service Management

Solution Guide, published 1 Feb 2017

IBM® Service Management Suite for z/OS provides operators a transparent view of the IBM z Systems® compute landscape, including central electronic complexes (CECs), LPARs, and Sysplexes with key performance indicators for improved problem isolation, analysis, and diagnosis. This IBM Redbooks® Solution Guide describes Service Management Suite for z/OS and its new user interface, IBM Service Management Unite, and includes high-level architectures (for each solution) with their key components. The guide also explains the integration of Service Management Unite with Service Management Suite for ... [more]


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Getting Started with IBM API Connect: Scenarios Guide
Application Integration

Redpaper, published 8 Sep 2016

IBM® API Connect is an API management solution from IBM that offers capabilities to create, run, manage, and secure APIs and microservices. By using these capabilities, the full lifecycle of APIs for on-premises and cloud environments can be managed. This IBM Redpaper™ publication describes practical scenarios that show the API Connect capabilities for managing the full API life cycle, creating, running, securing, and managing the APIs. This Redpaper publication is targeted to users of an API Connect based API strategy, developers, IT architects, and technical evangelists. If you are not ... [more]


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Getting Started with IBM API Connect: Concepts and Architecture Guide
Application Integration

Redpaper, published 7 Sep 2016, last updated 8 Sep 2016

Application programming interfaces (API) act as the digital glue that links services, applications, and systems together to create compelling customer experiences. Using APIs you can create interfaces between back-end systems and applications that can help you bring new digital services to market, open revenue channels, and exceed customer expectations. IBM® API Connect is an API management solution from IBM that offers capabilities to create, run, manage, and secure APIs and microservices, thus managing the full lifecycle of APIs for both on-premises and cloud environments. This IBM ... [more]


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Delivering Consistency and Automation with Operational Runbooks
IT Service Management

Redpaper, published 24 Aug 2016

There is a greater need today to integrate and unify IT delivery through tools that provide capabilities in advanced analytics and automation. IBM® has recently introduced two integrated services on the software as a service (SaaS) model that effectively combine advanced analytics capabilities with automation. These two services are IBM Alert Notification service and the IBM Runbook Automation service. Both services are available to everyone including existing IBM Netcool® Operations Insight™ customers. IBM Alert Notification is a separately available SaaS service to deliver alert ... [more]


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Save Time and Lower Costs with IBM Service Management Suite for z/OS
IT Service Management

Point-of-View, published 18 Aug 2016

Today, information technology (IT) managers and their teams must deal with a more complex environment due to the continuing growth of data, and of requests from mobile and sensory devices that need to interact with the enterprise. IT managers must make choices about how to best prepare for the future to meet these service-driven demands. They must become proactive and agile, while getting the most out of their team’s skills and experience. Changes are happening in record time, forcing IT managers to create strategies to anticipate and address key challenges. IBM® Service Management Suite ... [more]


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IBM Netcool Operations Insight Version 1.4: Deployment Guide
IT Service Management

Redbooks, published 26 Jul 2016

IBM® Netcool® Operations Insight integrates infrastructure and operations management into a single coherent structure across business applications, virtualized servers, network devices and protocols, internet protocols, and security and storage devices. This IBM Redbooks® publication will help you install, tailor, and configure Netcool Operations Insight Version 1.4. Netcool Operations Insight consists of several products and components that can be installed on many servers in many combinations. You must make many decisions, both critical and personal preference. The purpose of this document ... [more]


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IBM Netcool Operations Insight: A Scenarios Guide
IT Service Management

Redbooks, published 20 Jul 2016

IBM® Netcool® Operations Insight empowers your IT operations to use real-time and historical analytics to identify, isolate, and resolve problems before they affect your business. Powered by IBM Tivoli® Netcool/OMNIbus and the transformative capabilities of cognitive analytics, Netcool Operations Insight consolidates millions of alerts from across local, cloud, and hybrid environments into a few actionable problems. This IBM Redbooks® publication gives a broad understanding of Netcool Operations Insight and describes several scenarios that show the capabilities of this solution in a ... [more]


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IBM SmartCloud Control Desk Solution Overview
IT Service Management

Solution Guide, published 12 Dec 2013

IBM® SmartCloud™ Control Desk is an industry leading IT Service Management Solution, capable to provide a single solution to your multivendor, multi platform IT environments. With todays dynamic and changing IT environment, where virtualization and cloud have provided additional complexities to IT, and with the increasing access of non IT users to the organization’s systems, IT needs to provide the means for adequate IT management, while providing value. All these objectives can be achieved while leveraging IBM SmartCloud Control Desk, a single platform that is easy to install maintain and ... [more]


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IT Service Management Best Practices Using IBM SmartCloud Control Desk
IT Service Management

Redbooks, published 12 Dec 2013

SmartCloud Control Desk is a comprehensive IT Asset and Service Management solution that helps reduce cost and minimize service disruptions. It does so through automated service request handling, efficient change management, and optimized asset lifecycle management across IT and enterprise domains. SmartCloud Control Desk helps to reduce total cost of ownership by using one unified solution to license, install, and manage multiple ITIL processes under one price point. It can also help reduce business risk by using advanced impact analysis and defining automated change procedures that ensure ... [more]


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IBM SmartCloud Control Desk: High Availability and Disaster Recovery Configurations
IT Service Management

Solution Guide, published 6 May 2013

In today’s global environment, more organizations must reduce their downtime to the minimum possible and achieve continuous availability of their systems. Products that are based on the IBM® Tivoli® Process Automation Engine, such as IBM Maximo® Asset Management, IBM Maximo Industry Solutions, and IBM SmartCloud® Control Desk, often play a role in such environments, and thus also have continuous availability requirements. As part of this situation, it is important to understand the high availability (HA) and disaster recovery (DR) capabilities of IBM SmartCloud Control Desk and IBM Maximo ... [more]


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Migration Use Cases with the Migration Manager Version 7.5
IT Service Management

Redbooks, published 22 Mar 2013

By using the Migration Manager, you can migrate configuration content from one production environment to another. The typical use is to migrate configuration content from a development environment to a test environment and then on to production for the Tivoli® process automation engine and its applications, such as IBM® SmartCloud® Control Desk. The goal of migration is to ensure that your production environment fully meets the needs of your users. This IBM Redbooks® publication is an update of the existing book Migration Use Cases with the Migration Manager, SG24-7906 and covers the most ... [more]


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High Availability and Disaster Recovery Configurations for IBM SmartCloud Control Desk and IBM Maximo Products
IT Service Management

Redbooks, published 28 Feb 2013

In today’s global environment, more and more organizations need to reduce their downtime to the minimum possible and look for continuous availability of their systems. Products based on the IBM® Tivoli® Process Automation Engine (TPAE), such as IBM Maximo® Asset Management, Maximo Industry Solutions, and IBM SmartCloud™ Control Desk, often play a role in such environments and thus also have continuous availability requirements. As part of that, it is important to understand the High Availability (HA) and Disaster Recovery (DR) capabilities of IBM SmartCloud Control Desk and IBM Maximo ... [more]


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Migration Use Cases with the Migration Manager
IT Service Management

Redbooks, published 21 Jan 2011, last updated 23 May 2011

The Migration Manager enables you to migrate configuration content from one production environment to another. The typical use is to migrate configuration content from a development environment to a test environment and then on to production for the Tivoli® process automation engine and its applications, such as IBM® Tivoli Change and Configuration Management Database (CCMDB) and IBM Tivoli Service Request Manager®. The goal of migration is to ensure that your production environment fully meets the needs of your users. This IBM Redbooks® publication covers the most common migration use cases ... [more]


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Tivoli Integration Scenarios
IT Service Management

Redbooks, published 11 Jan 2011

This IBM® Redbooks® publication provides a broad view of how Tivoli® system management products work together in several common scenarios. You must achieve seamless integration for operations personnel to work with the solution. This integration is necessary to ensure that the product can be used easily by the users. Product integration contains multiple dimensions, such as security, navigation, data and task integrations. Within the context of the scenarios in this book, you see examples of these integrations. The scenarios implemented in this book are largely based on the input from the ... [more]


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Deployment Guide Series: IBM Tivoli Application Dependency Discovery Manager V7.1
IT Service Management

Redbooks, published 27 Aug 2008, last updated 7 Jan 2011

In this IBM® Redbooks® publication, we describe the capabilities and ways to use the IBM Tivoli® Application Dependency Discovery Manager (TADDM). It is becoming critical for enterprises to track the IT resources in their environment and, more importantly, the dependencies of their business applications on various components. TADDM provides rich capabilities that discover the components of a complex infrastructure and their interdependencies. In this book, we provide insight into the TADDM V7.1 capabilities and architecture. We include recommended procedures for installing and configuring ... [more]


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IBM Tivoli Change and Configuration Management Database (CCMDB) V7.2.1 Implementation Guide
IT Service Management

Redbooks, published 13 Dec 2010

The IBM® Tivoli® Change and Configuration Management Database (CCMDB) is one of the key components of the IBM Service Management (ISM) strategy. It is the foundation for automating and supporting change and configuration management processes as described by the Information Technology Infrastructure Library (ITIL®). These process solutions provide best practice implementations of processes based not only on ITIL, but on the IBM Process Reference Model for IT™ and other standards as well. This IBM Redbooks® publication provides information that can be used by clients, partners, or IBM field ... [more]


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Integrating Tivoli Products
IT Service Management

Redbooks, published 9 Dec 2009, last updated 2 Nov 2010

This IBM® Redbooks® publication attempts to provide a broad view of how Tivoli® system management products work together for use in several common scenarios. Seamless integration must be achieved for operation personnel to work with the solution. This integration is necessary to ensure that the product can be used easily by the user. Product integration contains multiple dimensions. We evaluate the implementation of the following areas: - Security integration provides authentication to users from a single repository and a single login to multiple applications. - Navigation integration allows ... [more]


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Integration Guide for IBM Tivoli Netcool/OMNIbus, IBM Tivoli Network Manager, and IBM Tivoli Netcool Configuration Manager
IT Service Management

Redbooks, published 21 Oct 2010

This IBM® Redbooks® publication covers the integration scenarios for IBM Tivoli® Network Manager, IBM Tivoli Netcool/OMNIbus, and IBM Tivoli Netcool® Configuration Manager. These three products working together provide a comprehensive solution for network and event management, and network configuration management, within the context of service availability and performance management. Tivoli Network Manager and Tivoli Netcool/OMNIbus are long established products in the IBM portfolio. Tivoli Netcool Configuration Manager (from the Intellident acquisition) is a new product in the portfolio and ... [more]


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IBM Tivoli Asset Management for IT Portfolio Overview
IT Service Management

Redbooks, published 4 Sep 2007, last updated 15 Jul 2010

This IBM Redbooks publication provides an overview of the IBM Tivoli Asset Management for IT portfolio. The portfolio is made up of the three primary products, IBM Tivoli Asset Management for IT, IBM Tivoli License Compliance Manager for z/OS, and IBM Tivoli License Compliance Manager. By using these products together, you can implement a comprehensive IT asset management solution. This book provides a functional overview of each of the products in the portfolio and also provides example scenarios of how they can be used to address IT asset management disciplines. The IBM Tivoli Asset ... [more]


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Implementing IBM Tivoli Service Request Manager V7.1 Service Desk
IT Service Management

Redbooks, published 13 Aug 2008, last updated 14 Jun 2010

IBM Tivoli Service Request Manager V7.1 provides a unified and integrated approach in dealing with all aspects of service requests to enable a "one-touch" IT service experience, backed up by an optimized delivery and support process. It is a powerful solution that closely aligns IT operations and the business, improving IT service support and delivery performance. This book provides information that can be used by clients, Business Partners, or IBM field personnel who are looking to engage in an effort to implement ITIL based Service Desk processes in an enterprise environment utilizing the ... [more]


The above is a list of IBM Redbooks and Redpapers on IT Service Management, showing most recently published first. Most of these publications are available in Adobe PDF format and may be viewed online or downloaded for offline viewing and printing. Read our How to buy page for details on how to order a bound hardcopy.



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