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IBM Service Management Suite for z/OS with Service Management Unite
IT Service Management

Solution Guide, published 1 Feb 2017

IBM® Service Management Suite for z/OS provides operators a transparent view of the IBM z Systems® compute landscape, including central electronic complexes (CECs), LPARs, and Sysplexes with key performance indicators for improved problem isolation, analysis, and diagnosis. This IBM Redbooks® Solution Guide describes Service Management Suite for z/OS and its new user interface, IBM Service Management Unite, and includes high-level architectures (for each solution) with their key components. The guide also explains the integration of Service Management Unite with Service Management Suite for ... [more]


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Getting Started with IBM API Connect: Scenarios Guide
Application Integration

Redpaper, published 8 Sep 2016

IBM® API Connect is an API management solution from IBM that offers capabilities to create, run, manage, and secure APIs and microservices. By using these capabilities, the full lifecycle of APIs for on-premises and cloud environments can be managed. This IBM Redpaper™ publication describes practical scenarios that show the API Connect capabilities for managing the full API life cycle, creating, running, securing, and managing the APIs. This Redpaper publication is targeted to users of an API Connect based API strategy, developers, IT architects, and technical evangelists. If you are not ... [more]


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Getting Started with IBM API Connect: Concepts and Architecture Guide
Application Integration

Redpaper, published 7 Sep 2016, last updated 8 Sep 2016

Application programming interfaces (API) act as the digital glue that links services, applications, and systems together to create compelling customer experiences. Using APIs you can create interfaces between back-end systems and applications that can help you bring new digital services to market, open revenue channels, and exceed customer expectations. IBM® API Connect is an API management solution from IBM that offers capabilities to create, run, manage, and secure APIs and microservices, thus managing the full lifecycle of APIs for both on-premises and cloud environments. This IBM ... [more]


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Delivering Consistency and Automation with Operational Runbooks
IT Service Management

Redpaper, published 24 Aug 2016

There is a greater need today to integrate and unify IT delivery through tools that provide capabilities in advanced analytics and automation. IBM® has recently introduced two integrated services on the software as a service (SaaS) model that effectively combine advanced analytics capabilities with automation. These two services are IBM Alert Notification service and the IBM Runbook Automation service. Both services are available to everyone including existing IBM Netcool® Operations Insight™ customers. IBM Alert Notification is a separately available SaaS service to deliver alert ... [more]


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Save Time and Lower Costs with IBM Service Management Suite for z/OS
IT Service Management

Point-of-View, published 18 Aug 2016

Today, information technology (IT) managers and their teams must deal with a more complex environment due to the continuing growth of data, and of requests from mobile and sensory devices that need to interact with the enterprise. IT managers must make choices about how to best prepare for the future to meet these service-driven demands. They must become proactive and agile, while getting the most out of their team’s skills and experience. Changes are happening in record time, forcing IT managers to create strategies to anticipate and address key challenges. IBM® Service Management Suite ... [more]


The above is a list of IBM Redbooks and Redpapers on IT Service Management, showing most recently published first. Most of these publications are available in Adobe PDF format and may be viewed online or downloaded for offline viewing and printing. Read our How to buy page for details on how to order a bound hardcopy.



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