Readers' comments (2) 
Posted by Mr. Jose Cuervo on 19 September 2009 at 22:19 We believe that your work is very useful for our new project implementations. In addition i would like to know if there exist any news about CTI integration options for TSRM than the actual Genesys. Best Regards and good job...! |
Posted by Vasfi Gucer on 21 September 2009 at 7:52 Hello Jose, Custom adapters can always be developed using the abstract APIs shipped with TSRM code. You can contact me directy for more information. |
Profile
Publish Date
13 August 2008
Last Update
21 November 2008
Rating:
(based on 2 reviews)
Author(s)
- Vasfi Gucer
- Welson Tadeu Barbosa
- Maamar Ferkoun
- Kannan Kidambhi
- Marc Lambert
- Reynaldo Mincov
- Richard Noppert
- Uday Pradeep
Vasfi Gucer is an IBM Certified Consultant IT Specialist at the ITSO Austin Center. He started working for ITSO in January 1999, and has been writing IBM Redbooks since. He has more than 15 years of experience in teaching and implementing systems management, networking hardware, and distributed platform software. He has worked on various Tivoli customer projects as a Systems Architect and Consultant. Vasfi is also a Certified Tivoli Consultant.
Welson T Barbosa is a Certified Sr IT Specialist and IBM IT Specialist board member, Pre-Sales Specialist in IBM Brazil. He holds a degree in Data Processing, with a post graduate degree in Business Administration. He has 12 years of experience in IT, nine years of which have been with Tivoli. He is responsible for technical pre-sales in the financial sector in Brazil, which includes banks and insurance companies. His experience includes Tivoli Performance and Availability products along with ISM family products.
Maamar Ferkoun is a Senior Product Professional with the IBM world wide Software Advanced Technology group. He is based in IBM China (Hong Kong S.A.R) and has over 20 years experience in the IT industry, over 10 years of which were with IBM. He holds a degree in Computer Science, an EXIN ITIL Manager certification, and a COBIT certification. Maamar began his career in IBM as a software field engineer engaged across the Asia Pacific region. His area of expertise covers the service management product portfolio and best practices.
Kannan Kidambhi is Computer Application Graduate from Madras University India. He is presently working in IBM Tivoli Software labs in India as a Tivoli Consultant. He has over 10 years of experience in Support, Administration, Consultation, and Implementation in the areas of IT Infrastructure Management and IT Service Management. Kannan has certifications in the following areas: ITIL Foundation, Sun Certified System Administrator, Cisco Certified Network Administrator, Microsoft Certified System Engineer, and IBM Certified Tivoli Monitoring 6.1 Deployment Professional.
Marc Lambert has been employed with IBM for 13 years. For five of those years, he has been working with most of the System Management tools within the Tivoli portfolio. These five years were followed by time as a Senior IT Specialist, implementing different Service Management tools, such as HP-Peregrine, BMC Remedy, and Magic. In the last two years, he mostly has been working as an IT Architect for this particular field of business in Service Management.
Reynaldo Mincov is an IT Specialist at IBM Brazil, S‹o Paulo. He joined IBM in 1999, where he has been working with IT Service Management tools and ITIL. He has implemented HP-Peregrine for many customers and is currently engaged in several Tivoli Service Request Manager (Maximo) projects, including Service Provider.
Richard Noppert is a Solution Architect at MACS BV in the Netherlands. He holds a degree in Computer Science and has 14 years of experience in IT, focusing on system design, project implementation, and System Management. He is a Certified Tivoli Consultant with expertise in Service Management, ITIL processes, and Project Management. He is currently engaged in several Tivoli Service Desk implementation projects in Europe.
Uday Pradeep is a Solutions Consultant - Asset and Service Management with Birlasoft Inc in the USA. His skills include Tivoli Asset Management IT, Tivoli Service Request Management Solutions, Tivoli Maximo Enterprise Asset Management. He is also ITIL Foundation Certified. He is an engineer in Computer Science and has expertise in visualizing solutions around the Tivoli suite of products. His current area of focus is implementing innovative integrations around Tivoli Access Manager, and Tivoli Storage Manager solutions for multiple clients by establishing best practices benchmarks for rollouts.
ISBN
0738431192
IBM Form Number
SG24-7579-00