Implementing IBM Tivoli Service Request Manager V7.1 Service Desk

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Posted by Mr. Jose Cuervo on 19 September 2009 at 22:19

We believe that your work is very useful for our new project implementations. In addition i would like to know if there exist any news about CTI integration options for TSRM than the actual Genesys.

Best Regards and good job...!

Posted by Vasfi Gucer on 21 September 2009 at 7:52

Hello Jose,

Custom adapters can always be developed using the abstract APIs shipped with TSRM code. You can contact me directy for more information.


Profile

Publish Date
13 August 2008

Last Update
14 June 2010


Rating:
(based on 2 reviews)


Author(s)

ISBN-10
0738431192

IBM Form Number
SG24-7579-00