Advanced Case Management with IBM Case Manager

Readers' comments

Readers' comments (9) 

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Posted by Mr. Larry McCarthy on 17 December 2013 at 9:32

There are no additional materials, although I think there's supposed to be a link to an older version of this redbook. The link is dead.

Posted by Mr. Aaron Love on 12 March 2014 at 15:59

Section 11.5.3 (Adding entry template via custom action) has a mistake in the code sample. There is at least one missing parenthesis and one missing bracket.

Here is the corrected code:

var entryTemplateId = "{18FFEC7D-F1E5-4321-A218-50BF90F51D14}";
var repositoryId = this.getWidget().getSolution().getTargetOS().id;
function(declare,lang) {
function(actionsHandler) {
var repository

Posted by Mr. Aaron Love on 12 March 2014 at 16:01

= ecm.model.desktop.getRepository(repositoryId);
function(item) {
if (item && item.mimetype) {
switch (item.mimetype) {
case "application/x-filenet-documententrytemplate":
case "application/x-filenet-folderentrytemplate":
case "application/x-filenet-entrytemplate":
case "application/x-filenet-customobjectentrytemplate":
case "application/x-filenet-declarerecordentrytemplate":

Posted by Mr. Aaron Love on 12 March 2014 at 16:01

(repository, [item]);
}, "EntryTemplate", "current", entryTemplateId);

Posted by Johnson Liu on 28 March 2014 at 16:05

Hi Mr. Love,

I'm one of the authors for the Redbook. We have sent a correction to that part already to be fixed in the final version of this Redbook. Thanks

Posted by Mr. Mike Kessler on 30 April 2014 at 7:43

There is a mistake on one of the custom scenarios, filtering case information to show comments only. There is no "Page Opened" as the outgoing event for the Page Container as the source widget.

Posted by Mr. Aleksandr Pazyuk on 23 September 2014 at 15:06

Dear authors!

While reading the book I came across a number of mistakes and was saddened by this.

The list of mistakes:
1. Page 216, step 3 says: "Use ... Table 7-1" whereas in reality it should be Table 7-2. The same is true for step 4.
2. Page 218, Table 7-2 Complaint solution properties.
The table says Property - Telephone, and further in the text Customer Telephone is used
3. Page 225, Table 7-4 In-basket definition. Not Complaints, but Contact Center In-basket was created

Posted by Mr. Aleksandr Pazyuk on 23 September 2014 at 15:17

4. Page 229, 7.3.1 Creating a case type, step 3 The word "also" is repeated: ... You also also change ...
5. Page 241, 7.3.6 Defining case folders structure, step 3 Repeat step 3 for Supporting Documents - We created Supporting Documents at step 2. It should say "Correspondence"

Posted by Grzegorz Powiedziuk on 13 April 2016 at 20:51

Trying to get "SG24-7929-01" which is on a list of books for P2070-722 exam (Current).
After weeks of learning I've just realized that there are some quite important differences between 5.1 and 5.2 (seems like in 5.1 there is no staging store in prod for example!?) and few others. The SG24-7929-01 doesn't exist in the internet. Just dead links. This situation is quite ridiculous


Publish Date
02 June 2014

Last Update
28 April 2015

(based on 3 reviews)



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