This discussion is now locked
Posted by Bart Jacob on 31 March 2008 at 15:11
I am the project lead for the team that created this book. We look forward to seeing your comments and discussion about this book and its contents.
Posted by Mr. jan sindre isene on 4 August 2008 at 7:30
Hi, does any change management or configuration management reports come out of the box? Ref. 2.2.3.
Additionally, is there an automatic way of implementing the contents of ITUP into CCMDB? Does the ITUP composer licence come with CCMDB?
Thank you and regards,
Posted by Bart Jacob on 7 August 2008 at 13:35
Sorry for the slow response..just back from holiday.
This may take a couple fo responses...due to character count limitations...
There are several reports that come out of the box for both change and configuration management. There are others but some that are included are:
- Forward schedule of changes
- % changes in each state
- Changes ordered by priority/classification
- Average time to complete changes
- Active changes by progress
...and several more for change.
Posted by Bart Jacob on 7 August 2008 at 13:36
- Actual CI history
- CI attribute history
- CI details
- CI List
- Open ticket detail
- Incident list
....and several more
I don't believe the ITUPC license is included...and i do not know of an automatic way to implement implement ITUP contents...though manh of the CCMDB processes are based on ITUP.
I hope this helps.